Planet Fitness - Gates (NY)

5 /5 Marie White: Love this gym! Kelly is awesome and she has some really great staff who are very kind and helpful. Everytime I come in, I am greeted with a smile, and the place is always clean. This is a great location with various equipment to choose from for your workout needs. You can also go tanning, use massages beds/chairs, and have some red light therapy with a Black Card Membership! You definitely get a lot for your money at Planet Fitness!

5 /5 maden sami: Especially the lady and the man at the reception (I should have asked their names) are very helpful.

2 /5 Your Name: 2 stars only because I liked the gym up until recently. They hired the most unprofessional, rude, mean girl type. I went to this location (I have a black card membership) after dinner to go tanning really quick and that turned into this girl shaming me. I walked in and she demanded ID which has never happened in my many years of having this membership. I said I dont bring my ID to the gym since it could get lost or stolen. She responds "Youre 31 and you dont have your license?" And kept going with comments while looking at me like I was disgusting. Not sure how she got i dont have an ID from me saying I dont bring it to the gym but it prompted age shaming along with making me so uncomfortable I dont want to come back. I did report it to corporate, hoping they took the no judgement zone policy seriously, I went back a few days ago and this girl is behind the counter, not in uniform, just hanging out. She saw me and proceeded to stare me down. I am considering canceling my membership since this is the closest gym and now I have to drive further to work out or go tanning.

1 /5 Marissa Colaianni: I have tried to cancel my membership they now just charged my account $60 AFTER I already cancelled. The lady manager was not at all helpful she told me “we added a late fee on top of it” I’ve already blocked them from charging me through my bank now they found a whole different account way to charge my account. I do not want this membership and I do not want to be continued to be charged for something I don’t even use. It also should have to be this difficult to cancel something. I’m extremely pissed off and I want my money back and the account canceled.