KAY Jewelers - Catskill Danielle Ellis: I had an amazing experience at Kay Jewelers thanks to Ian, the store manager, and Lisa! From the moment I walked in, they both made me feel welcomed and truly valued as a customer. Ian was incredibly professional, knowledgeable, and patient, helping me explore options without any pressure. Lisa was equally wonderful—super friendly, attentive, and made the whole process feel easy and enjoyable.
They went above and beyond to make sure I found exactly what I was looking for. It’s rare to find such genuine customer service these days, and I left feeling confident and happy with my purchase. I highly recommend this location—especially if you get the chance to work with Ian and Lisa!
Weissers Jewelers - Herkimer Cicilia G.: If I could give a negative review I would. Avoid these dishonest crooks like the plague. I brought my $1,500 classic 1986 Movado Museum to them for a simple battery change. They lost a screw. They tried to tell me "sorry we dropped the screw and cant find it. Just use it with the missing screw." I asked for a receipt showing they lost a screw and they hemmed and hawed and refused to take ownership of the mistake. I wouldnt even have known if I didnt see the two women on the floor with their phone flashlights looking for it. I threatened to call the Sheriff and they ran into the back and cross-threaded a Phillips head screw to replace the normal thread screw they lost. And they looked me in the eye and said "oh thats the real screw - we found it after you mentioned court and the police". It doesnt match the other three - theyre liars. Additionally they have religious posters EVERYWHERE, but they lie AND make fun of people that come in. They snicker and sneer based on gender and race. Ive never seen more despicable people anywhere in New York. Seriously; avoid these bigoted scammers like the plague.
