2 /5 Steven Sweet: Previous years I would have rated it higher. But this year, the person I have been dealing with has been anything but helpful. The way it is now, I am questioning his professionalism. I asked for a return call, and it seemed like he was trying to block it. Every time I question something, he just deferred it. I dont feel comfortable with the way my taxes have been done this year at all.
In addition, no one has answered the phone all season. Now its April 21st, and I still get no answer, and when I get transferred to the voicemail, it says the mailbox is full. Thats on both numbers. Really questioning.. .
**** Update, you and I spoke yesterday, and I I told you the name of the person I had been dealing with that works for your firm. Also, the number Ive been dialing is correct as we discussed. I told you I would be calling you today so that I could drop off my forms and answer any questions. However, once again, I was not able to get through on the phone. The primary number was busy busy busy, the second line did the same thing its been doing right along, rings until it tells you to leave a message, and then it says mailbox is full. We talked about this yesterday, yet it happened again. So I had to just drop off my arms without speaking with you.