Chipotle Mexican Grill - Batavia (NY)

1 /5 Ashley Guadagno: Rice was very hard not sure if it was cooked all the way or maybe it was that old!!!! Then they told me they where out or queso sauce for the day like wait what???? then I went to go get a drink at the fountain and there was no ice!!!!! Do better

1 /5 Kelly Rowley: I’ve had many issues with this location. Tonight, I ordered a chicken bowl through DoorDash and when I was eating it I found a very chewy piece….turns out it was RAW CHICKEN. I’m so disgusted

5 /5 Mia Zielinski: The best Chipotle location in the area! I drive out here from Buffalo, avoiding manyyy other locations, due to this one’s cleanliness and amazing customer service. The restaurant is always super clean, and the serving station is always stocked and very clean as well. The staff are super friendly, fast, and helpful. I have a food allergy and they are always happy to accommodate me by cleaning the stations, washing hands, changing gloves, and even helping me navigate what items are safe for me to eat. Much of this unprompted and with a smile, just because they care. I am always so impressed with this Chipotle. No matter how far away I move, this will be my favorite Chipotle location!!

1 /5 Jordan Alejandro: This location has consistent issues with food quality, customer service, and cleanliness. It is the only location within 45 minutes of Batavia, so I want it to be good, but unfortunately it is not. Our last experience(May 06, 2023) resulted in 3 meals being thrown in the trash due to quality issues. The restaurant was also filthy and the staff appeared to take deliberate efforts to decrease the amount of work they had to do, all at the expense of their customers. They did not have any of the farm fresh beverages avaliable and the dinning area was filthy. The rice was so undercooked it was crunchy, and the chips were saturated in oil and salt. My wife brought them back to the counter and without saying a word the woman working grabbed them and handed her another bag. It was if she already new they were bad. The second bag was no better. The garbage was over flowing, and they also placed do not use signs over the other cans in an attempt to limit what they had to clean. This location needs a major overhaul.... Update, attempted to give them a second chance on 6/14/2023. I placed an online pickup order with piers. They forgot half of the order and also messed up the other orders. One was supposed to be a bowl and came as a burrito (with a label that said bowl). I then had to call corporate to request a refund because the store cannot process them.

1 /5 AR 7: Rice was hard as a rock, bland and tasteless disappointed. I worked all day, picked up my food ready to relax and I can’t say how disappointed I was, couldn’t eat my food. Easily the worst location. I don’t even leave review online