Donolis - Apalachin (NY)

1 /5 tracy legg: Well, the waitress was nice. She did not do a very good job of satisfying a dissatisfied customer. My friend and I went there both got the French dip sandwich. I am 100% sure that it was microwaved. Parts of the meat were so black and dried out other parts were gray other parts were pink a sure sign of being microwaved. The onions were totally raw underneath the cheese and my order of french fries were stone cold. When I told the waitress about it, she did offer to replace our food, but at that point, I did not want anything else . very very disappointed. It’s been my experience working in the industry field for well over 20 years that if you have a customer complaint the manager should address the issue. This did not happen. We still tipped the waitress because it wasn’t her fault as far as the food quality, but her lack of resolving the issue in a professional manner was lacking. . $40 for nothing… I will never go back there again

3 /5 Sara Catrow: Everything tasted good, but its definitely not what it used to be. The portion sizes if youre not having the prime rib are way too small for what youre paying and Id be totally fine with that, but fresh pasta prices shouldnt be applied to a small boxed pasta entree, a common mistake at most restaurants that offer Italian food. Im also not sure if it was a one off experience or if you have to physically ask for parmesan for your meal, but it was never offered or brought to the table. We wouldnt necessarily say no to coming back, but I think next time we will try something different until the new owners find their groove.

1 /5 ted Blodgett: We had the family Thanksgiving dinner here; party of 10. We arrived at 3. Had choice of Turkey dinner or their famous Prime Rib. It was busy, but had plenty of open tables. Waitress quickly took our drink orders. She was fantastic throughout her very stressful evening. 40 min later she took our orders. 20 min after that we were told no more Prime; really? It was only 4 PM. So many of us had to look at menus again. My step son ordered med wings and antipasto salad. After another long wait, his wings had hot sauce. He sent it back and they put the wrong sauce on it again. Antipasto salad dressing was basically all oil after waiting over an hour for it. My step daughters salad had wrong dressing as well. My grandson never got his salad. We we also told no bread; wow. Kinda early to run out of bread AND Prime Rib. Our steaks and meals came out in phases; no one was eating at once. Steaks were cold, not cooked right, and very tough. Turkey was good, and my grandsons fish dinner was very good. My fries were good and hot, but came out way before my steak. My NY strip was cold, but cooked right. Owner did apologize and give us free dessert and discounted the check. We gave our waitress a 35% + cash tip; she was fantastic and felt terrible. It was a little after 6 by the time we left and many of us left hungry and disappointed. New ownership has a lot of work to do to get our business back. Not the same as before. And not the 1st negative experience weve had since changing hands on March 5th 2025. We still enjoyed each others company and had plenty of time to catch up waiting for our food. The bad meal did not ruin our time together at all.

5 /5 Haley Aguglia: Wow sooooo good!! Stopped into Donoli’s because I kept seeing them post these beautiful scallops on their Facebook page and let me tell you they are exceptional! Their chef nailed a perfect sear and beautiful cook on these. I can’t wait to come back and try more menu items. They have a huge bar with lots of seating and all choices for liquor you could imagine. The lighting is wonderful and food was delicious. I will be back soon.

2 /5 Reb H: We came here fairly often before it changed hands. After it did, we came once and it wasn’t good. We decided to give it one more chance, which we did tonight and it is our last time here. Our server was poor and forgot several things we asked for. It seemed to take too long (In a mostly empty restaurant) to get our drinks and soups. There was no checking back in to see how things were / if we needed anything once food was delivered. The food itself was very disappointing. The famous pasta fagioli soup has been changed so much and not for the better! The base was more like spaghetti sauce than soup broth and it was quite tart. It used to be served with a piece of grilled bread. We got nothing because “more was going in”, but when it finally came out- after we asked again and were almost done with our dinners, we got two pieces of cold, oddly cut bread. What we got didn’t match the expectation of warm bread. My husband got the 16 ounce prime rib and I got the 14 ounce (only available on Fridays) in medium and medium rare respectively. He thought his was okay, if he soaked it in the aujus for a bit. His even looked different in terms of texture. Mine looked like one of those very processed roasts you can buy precooked. I’m sure it wasn’t-but something was off. He got a loaded baked potato. It had RAW red onion, a bit of bacon and mystery cheese. No sour cream until he asked for it. Certainly, when a business is bought the new owners have the right to make whatever changes they wish. It’s unfortunate that in this instance the changes were so detrimental to food quality.