1 /5 Bob Miller: Disappointing to say the least. The jazz club prior being the highlight of our evening. Table for five on our annual Christmas dinner with friends. Cocktails were fine, ordered entrees right away as we were told the kitchen was backed up. Ordered a bottle of wine between cocktails, in preparation for entrees, ordered appetizer of oysters, which were very good, but the remainder was less than expected. Wine didnt come, waiter actually said the other table was a sommelier, so apparently he took preference. After some legitimate complaints, the wine came, but not without some attitude from our waiter. He was told of our dissatisfaction, and basically said he didnt want to hear our concerns.
We were not the only dissatisfied customers, as some customers near us left before the arrival of their entrees. I was shocked, after having worked in the food service industry, at not only the lack of contrition, but the antagonistic nature of our waiter. Of course, the manager became involved, and was most apologetic and accommodating. However, our food was cool, if not cold, one in our party never received his salad, and the overall experience was NOT what was expected. We still enjoyed our time with friends, but will not be going back. Some staffing issues need to be attended to, and if the kitchen cannot keep up that is an issue too.
I am loathe to give a bad review, but if it will improve the quality of the service I wish them well in the future.
Nice wine selection, good cocktails, and as I said, the jazz before dinner was most enjoyable. The menu items probably wouldve been delicious if served at the proper temperature. Work to be done in training and hiring, but there are many other choices for now. Good luck in the future.