1 /5 Mubasshir Alam: For context, “Too Good To Go” is an app used by stores to sell food at the end of the day that would have been thrown out, in order to reduce food waste.
Today after a long day of work I was craving pizza, and good pizza not from a chain store, so I placed an order using this app, which was $4.99, and $5.43 after tax. The pickup window was from 8:00 to 9:00 pm and I came at 8:52. I tell the lady at the counter that I have a TooGoodToGo order, and she tells me, and a lady who came in a few seconds after me, to show her our phones and swipe for TooGoodToGo. Strange, I thought we were supposed to swipe that AS she was giving us our surprise bags. But I did so, and she told me to have a seat while they get it ready.
Only in retrospect did I realize she probably made us swipe so we wouldn’t back out after seeing/feeling how little food we would get.
As soon as I picked up the bag, I knew something was terribly wrong. The bag was light as a feather, not even half a pound, and I work in a deli weighing meat constantly, so I KNOW. In my head i’m hoping there’s at least TWO slices of pizza and not one.. I open it as I’m a few steps away from the restaurant and see that they gave me seven small pieces of dry, cold garlic bread.
I didn’t choose a PIZZA place for garlic bread, and now i wasted a combined 40 mins on the bus, $4 on bus fare, and $5.43 on seven pieces of not even cheese bread, but just a third of a flatbread with some garlic paste smeared on it.
The strangest thing? A few minutes after I took a seat, and the bags were ready, I heard the lady at the counter say to the man who just prepared the food, “this is for him?” and the man said yeah, and then the lady gave me the bag. Me and the other woman got the exact same $5 bag, and I know that since i just checked the app and all they’re selling for tomorrow are also $5 bags. So why did he specify that this bag was for me??
If they had no pizza they could have just told me and I would have asked for a refund then. But instead they threw a few pieces of garlic bread into a bag and thinks it’s worth $5.43.. And I also don’t understand why it took five minutes to “prepare” my order, but the bread was still cold so it’s not as if he reheated them or anything.
If this is how they treat TooGoodToGo customers then they shouldn’t be using the app at all. Except they wouldn’t do that because then who would they sell seven pieces of their cold garlic bread to for $5!!
The whole experience left a bad taste in my mouth and I will never be back here to spend another cent at all and I recommend you do the same.