3 /5 Tony: Tried this spot out again after not having been here since they changed the name. Decided to come with a few friends to watch the football game. The bar area itself was packed, so we ended up sitting further in the back and were able to grab a table. When we asked about game day specials, we were told rather bluntly that they only start once the ball is kicked off. That’s fair enough as a policy, but the way it was said came off more rude than informative, which wasn’t a great first impression.
As we looked over the menu, we figured out what we wanted pretty quickly and were ready to order. The problem was, our server seemed completely overwhelmed. She was running back and forth constantly between the bar and the tables, but everyone sitting at the bar seemed to be her main focus. We were sitting in the back, and it felt like we were forgotten about. For at least 25 minutes, she walked past our table multiple times without even looking our way. Eventually, we had to wave her down just to get her attention and ask if we could finally place an order.
To be fair, once she came over with her notepad she did apologize for the delay, so at least she was aware that the service wasn’t up to par. After that, things smoothed out a little, but only slightly. We were never offered water, and when the food finally arrived, no utensils came with it. I tried to flag the server down, but she disappeared again, so I had to get up and find forks myself from a small counter nearby. That’s the kind of detail that makes the whole experience feel disorganized and frustrating.
The food itself was fine, nothing special, just typical bar food. Exactly what you’d expect, nothing more, nothing less. But the biggest issue here wasn’t the food, it was the service. I don’t want to put all the blame on the server, she was clearly trying but it was obvious she was juggling way too much. It looked like she was acting as the bartender, server, hostess, and overall manager of the floor all at once, which is simply too much responsibility for one person. The end result is that tables like ours got neglected, and the basics (water, utensils, timely service) were overlooked.
For a first real visit under the new name, I can’t say I’m impressed. The food is fine, but if the service isn’t addressed, I don’t see myself or others rushing back. That said, I am willing to give this place a second chance because I do think the core problem is staffing, not effort. My suggestion to management: hire more people, especially on busy game days, and don’t leave one person responsible for three different jobs. Customers notice when service falls apart, and it overshadows everything else.
