2 /5 Dayna Campbell: I’ve ordered from KFC quite bit, maybe 1-2 a month for the past nearly 18 months. Each and every time I order there is an issue.
Typically I order through the KFC app. 99% of the time, the chicken type distribution is wrong (e.g. I order “dark meat” but I get white meat) and I typically call to receive some correction. This time I’m appalled because the one time they got the chicken right, it comes soggy (skin separated in chunks in the wet bucket, lots of moisture trapped in the bag ) and without the four sauces I ordered that are listed on the digital receipt AND the one taped on the bag. KFC is the only place that I haven’t seen really optimize and update their to-go packaging. The plastic traps the heat and encourages everything to sweat. They could take a note from places like Rick’s Famous Burgers in Utica.
Additionally, as someone who was a Door Dasher and is a consistent customer, it’s disappointing that they don’t check the food when packaging and giving to customers. I NEVER see the list checked off or the name of the team member who reviewed the food while packaging.
My delivery driver wouldn’t have been able to check for the sauces anyway because of the safety packaging (which I do appreciate as someone who gets delivery).
KFC in general has gone down in quality in general over the years and it’s things like this that are particularly disappointing. Spending $90 only to be disappointed because the condiments weren’t there is irritating. This could have been easily avoided with a simple check of the bag. Maybe if they did that, I would have gotten my full order without the random drink I DIDN’T order.
On a positive note, I truly feel like the attitude and demeanor of the employees has improved over the last few months. I don’t go inside often but the newer people I wasn’t familiar with before have been very polite upon entry into the store.
