P.F. Changs - White Plains (NY)

4 /5 francesandfrancis: PF Chang’s has always been one of our go-to spots since first trying it in Dubai, so we were excited to visit this branch while in White Plains. The service was good and the place itself had a nice, comfortable atmosphere. However, the food was a bit underwhelming compared to what we’ve come to expect from other PF Chang’s locations. We ordered from the lunch specials — the Mongolian beef was decent, but the orange chicken tasted bland, with an overpowering sugary sweetness that masked the other flavors. The starter soups were also better on the salty side, which threw off the balance. We also ordered their coolers, expecting fresh-style juices based on the menu description, but they turned out to be very sugary and soda-like, which was disappointing. Overall, this branch was just okay — the service and setting were good, but the food quality fell short of the usual PF Chang’s experience.

2 /5 Grump: Despite my rating, the food did taste good and I had no issues with the service and atmosphere. The reason I rate the food 2 stars is because this is an American diner masquerading as an Asian restaurant. It is what I would call "white-washed" Asian food. Dont get me wrong, it tasted good, but the portions, flavors, and presentation was not something youd find from an authentic Chinese/Japanese restaurant. I had the shrimp and roll set and, man, the rolls looked like they bought them from the local shop-rite and just added some deep fried lobster on top. The shrimps on the shrimp dish were tiny and the flavors were very mild. Was not spicy at all. For the price, the portions were mediocre. Its mostly a personal dish but worded as if its supposed be a shared dish. The rice was the most offending thing though. Extremely dry and had no flavor to it. Glad it comes with the dish otherwise Id avoid paying for it at all costs. If you go in expecting what youll get then itll be a good time but definitely dont go in thinking its a typical Asian restaurant. The flavors are too americanized. Head elsewhere for that.

1 /5 Tony Li: Had lunch with kids here on 11/23. First of all, service was bad. After we entered, we sat for like more than 5 mins and no server came to even give us water until we waved our hands multiple times and explicitly told someone we wanted to order. The worst came later: we ordered two kids meal fried rice with broccoli inside. Later on we found several broccoli were actually rotten and had black spots. The manager came and briefly apologized and waived the kids meal charge. Still, I cannot believe a national franchise restaurant could be so careless about the basic food quality and customer health. Certainly would not go there again and consider to report to their corporate and local authorities.