The Norwich Diner - Norwich (NY)

5 /5 Jack Voltz: Even though I only stayed in Norwich for a few days, if I come back, Im definitely going to eat here again. Immediately when I walked in, the staff was very nice to us. They called my Mom and I both ladies, and that actually really means a lot to me. Other than a great atmosphere, great food too!

1 /5 Andrew Decker: Horrible, veggie omelet watery, hash browns did not taste good, almost a soapy aftertaste. I told the manager about it and she said " Their is no way , they come from a box, you add water then fry them." She litterally offered a .90 cent discount. I Do Not Reccomend

5 /5 Heather Phillips: The name of the place is Charlies Place, but the sign has not been changed. The food was great, service was excellent. I had the mushroom and cheese omelet. My husband got the sausage gravy, which was very flavorful. This place is cash only, so plan ahead. There was no wait and the servers were very attentive to everyone.

4 /5 Joe: I dont know why, but I loved the toast the most. The western omelette was fantastic. The home fries left something wanting but everything else was wonderful.

1 /5 sai p: For starters, we stood at the door for 15 minutes. Both ladies, looked at me about 4 times but none of those times did they approach us to seat us. Mind you, there were empty tables, that were visibly clean. Finally, we’re seated, she took our drink order and comes back. I ordered a MTN Dew, because I see they advertise PEPSI PRODUCTS. Lorie, my waitress, brings me out my “mtn dew” for it to taste watered down. When I notified her that it tastes like water, she states “Well, I haven’t had a complaint. But i’ll try it.” She tries it, and says it’s “just fine” and then has a man named Chris try it, Chris agrees it’s just fine. She brings me a new one, and let me just say the looks of it in the cup looked so much better. Bubbly, and carbonated, tastes more like it. Advice to your waitresses, accept the feedback from your customers, we only want to better you. Having a nasty attitude, and doubting me doesn’t make me want to tip you. Here are some pictures, of both sodas I received, the menu advertising have pepsi products, and what they ACTUALLY have in the soda machine. The only people they seem to have respect for is the older generation. What a shame. Overall, we were just an inconvenience. Lorie — your customer service is poor, you have a bad attitude, straight up miserable & I see why you hate your life. Have the day, YOU deserve. Allow me, to shed light on some reviews that had similar experiences as I did with poor customer service & false advertising.