Brian C Have had 4 alignments with 3 different cars.. usually I get no receipt and have no problem usually .. theyve done this particular car before roughly 3 years ago... I put brand new upper ball joints brand new lower tie rod ends.. left the inner tie rod ends alone they were fine... Well from it being off from me doing the repair the tires were bald do you have to have an alignment after the repair... So I brought the car to him the way it was he refused to do the alignment until I put new tires on... So I put the brand new tires on and brought the car back and had it aligned.. when I left I noticed the car was still dragging theres no way for you to check an alignment without a machine.. so I drove the car not even 3000 miles look at the tires and they were bald... So I took the car back..hes like theres nothing wrong with my machine.. but anyway they rechecked it today.. when I asked if it was off the same employee says yeah was off by a little.. and I noticed you a change the tie rod end... Yeah I replaced all that before I bought the car there the first time that was the reason for bringing it in.. dont accuse a customer In changing the alignment parts and then bringing the car again for a free alignment when you screwed it up in the first place.You should be paying me $250 for the car tires you ruined! For that wise comment!! And assume you wanted to try to charge me again ..I will not be bringing any of my cars back there!!!! as far as I can tell ..the problem got corrected its running smooth and straight like it should have been the first time!!.. I was going to pay them to mount and balance another set of brand new tires in which they should have done it for me for free .. when I heard that comment ...I got in my car and drove away.. .. no way Im going to have them balance my tires and screw that up too just for shits and giggles..absolutely lost my trust!!!!
1 /5
JK Dont go to Matts Automotive in Greenport (Hudson address) behind Bagel Tyme on Route 9. On August 30, having just purchased new brakes from this shop the day before, I was driving and my car started making weird noises. Then it started slowing down and chugging as if the brakes were grabbing. I managed to get home (2 miles) before it stopped moving entirely. I called Matt and he recommended a tow truck business that charged me $150 from my house to Greenport, less than 12 miles if you dont go the long way around, which he did. Matts employer told me the clips were defective and that they had ordered new ones and had them before my car got to the garage. Since then, Matt has been messing with me. First, he said he wasnt responsible, and when I asked him who was, he wouldnt tell me where he had purchased the clips from but said hed "call her" and get back to me, which he did not. When I called him, he said that the company didnt take responsibility for defective parts and hed give me some discounts along the way, which would have been a long way because I usually only go there for tires, and I had just purchased $800 worth from him. Long story shorter than it could be, after putting me off many times, he finally said hed reimburse me if I gave him the receipt for the tow. I left a copy of it after hours in the slot at his garage for him, and when I still didnt hear from him, I went in and he claimed he never saw it. Then, today, 5 months later (August 30 to January 31), I took him another copy of the receipt, and he said that it was supposed to have been taken care of, that the Auto Zone nearby was supposed to have sent me a check, and I should go there, which I did. They said they didnt know what I was talking about, and they dont sell those clips to him, so I went back to the shop, and then he said the manager I had talked to had told him that she was looking into it. The manager at Auto Zone had acted like she had never heard anything about it. Over 5 months and still no refund! He has not been honest with me, and he does not take responsibility for his work.
1 /5