Advant Automotive - Rochester (NY)

1 /5 Rapooh Shields: They are scammers they had my car March it had no scratches on it when I went to pick it up it was scratched up on all 3 doors spoke to mark and he asked the worker they stated they didn’t c it then one worker said he did c it which on is it so I asked about Camera he said they have them but the don’t point in parking lot area so I took them small claims just waiting on a date. I took my car there today bc it was still making noises the thing they didn’t no I had already took it to Ford Dealership to have it looked at so mark calls me tells me about my tires bald back he then said I need control arm which they just fixed in March on my receipt it a year warranty then The lady says I owe 54 I said no one told me this she said it’s on the wall who looks at the wall she then tried to act like I was dumb she says it’s like going to doctor copay I said lady I’m a nurse don’t do that chick had nerve to say this in not charity then some guy behind her jump in with words so my husband was yelling they threaten with the police I said call them then they showed us cameras like we were criminals I have never in my life been so mad I contacted the BBB and also NAACP bc what did u mean by charity I took a picture of the wall bc I still didn’t see the sign there was sign for diagnostic but not for 50.00 I am not letting this go I still have my receipt so I will be adding that to small claims also I have a picture of her waving as I was taking the picture that’s going to look real good in court

2 /5 Jeannie Wenzlaff: Did they lie, or are they incompetent? I think they took advantage of me being new to New York! To get my car inspection, they told me I needed my window tint removed, charging qqqme $30 per window. They didnt need to remove the front windows because they allowed 70% light in, and under the law, there was no reason to remove the passenger window tint since i have all requiredmirrorsfor this. So the best way to look at this is they only overcharged me by $60, but it was in fact $120. So do they know the rules for car inspections, or did they just want extra money? I also was able to replace my door handle within an hour myself. Im a woman and wouldnt recommend them if you are a woman yourself. Cant trust them not to overcharge you.

5 /5 Bex R: I was having some major engine issues and Chris went way above and beyond to get my car fixed. I have never experienced such great customer service and effort from an automotive shop! The communication along the way was outstanding and I appreciate everything that Advant and Chris did to get me back in my car and back on the road! They are very honest and fair and I would and will bring my vehicles back for any further maintenance and repair. Thank you Advant Auto for a GREAT experience!

5 /5 Gwen S: wish I have gone here first. Would have saved me a lot of money and aggravation. Thank you, Laurie and Chris. I truly appreciate you all and the shop for your knowledge and skills. If there was one thing that I could change, it would ve been to choose Advant Automotive first!

5 /5 Claire Vosburgh: Went over my car to let me know what I was looking at. Allowed me to break out the work into three sections. Suggested which would be the most dangerous situation and recommended that be fixed first. I could tell how much better the car drove. I would highly recommend them.