Steven Dutcher: 2023 GMC Sierra - Engine Replacement with less than 25,000 miles
My experience with Bidleman Service department was one of the worst I have ever had when needing service completed on my GM vehicle.
The customer service I received from the service department was so disappointing. I constantly had to call to get updates on my vehicle only to be told their service techs had to be pulled off my vehicle to work on other things, the service manager I interacted with was incredibly unprofessional with how he spoke to me and handled this service and to top it off when I finally got the call to pick up my truck, after almost 2 months of waiting for it, the truck was not given back to me in good condition. My steering wheel wasn’t in alignment, they had broke a clip to hold a wire harness that connected to the engine and decided that zip tying it the broken clip would be a good idea, my front plastic body piece under the grill was not installed correctly after the work and I had paint chips on my driver side door from a tech opening my door into a lift when they were servicing it.
Safe to say I will never return to Bidlemans when I need any kind of service work completed on my vehicles or when I am in the market for a new vehicle.
Julia Counterman: I have used Whites decades ago but this time my experience was not as great. Our Jeep was finished midway through the day. I was surprised at the speed at getting the job done but was disappointed with the work. See pictures. Also, we dropped it with seat covers and thought they would put them back on. Instead they were piled up on a wet rubber mat we have to protect the carpets. They also left a wet cloth in the back.
Claudia Morley: Ken was great! He explained everything to me in detail, and made me feel very welcome and appreciated. He was very quick with the repairs, and the price was very reasonable for what needed to be done! I would recommend him to anyone with car issues, locally owned businesses are the way to go! Ive had a better experience with this shop than Ive ever had at Monroe Muffler and this was my first visit.
