Arts Nail Spa - Elmira (NY)

1 /5 Donna Baxter: I have been getting either acrylic or gel Powder manicures & pedicures for over a decade and specifically at Art Nail Spa for the last year and have been happy with all the technicians I have had. Never have I had such a bad experience as I did today! I had who I assume was the manager that had the cordless phone to answer business calls. Of course they don’t wear name tags so I couldn’t tell you her name. Anyways as she was beginning to do my nails she stopped while using the dremel tool to look at her personal cell phone several times ( not just during expected soaking times which I could understand ). Then she was talking to text. Then she went into a full phone conversation with an ear pod all while trying to do my nails. Absolutely no respect for me as a paying customer. Because she wasn’t paying attention she cut one of my cuticle areas pretty bad. So I pulled my hand back (normal reaction) and said “I wish you would pay attention to what you are doing!”. She then stopped the call and it seemed take out her frustration that I interrupted her call by being very rough and cutting another one of my cuticles with one of the metal bits. That woman should not be in a managerial role mentoring that behavior with the other technicians let alone be able to touch anyone’s nails! Once done, a wonderful technician relieved her and cleaned up my nails as they were full of stuff under the nail and gave a great back massage! She saved my experience from 100% dissatisfaction. All the other employees there have been great but be weary if you get the one I got today!

1 /5 Tiffany Robinson: I went there about two weeks ago or so, and the lady that did my nails burnt my nails with the drill. She was very rude when I tried to tell her to be gentle, she was very rough with the side of my fingers leaving bruising marks on the sides of my nails, she left chunks of nail polish on the bottom of the nails, and when I asked her to do my French tip more towards the top of my nail she gave me an attitude and kept doing what she was doing. She proceeded to then ask for a tip when I was getting checked out, please do not go here. P.S my nails last me a month or so and lasted not even two weeks

1 /5 Michelle: First and last time going to this location!! I usually go to the art nail on Westinghouse road in the Jubilee plaza, but considering I live closer to this location I thought why not. Their business name is the same, however the service you get is not even close in comparison to the one on Westinghouse rd. I will never go back. The man who did my nails seemed clueless the whole time. He stopped while doing my nails to get on his phone. And kept me sitting there.. I explain to him i wanted the two colors I chose every other nail. Instead, he painted the first three nails one color and the other two nails the other color. When I mentioned about the mistake he ignored me and continued on with it. He was only going to do one coat on my one hand until I said something to him. The one thing that went alright was the 3 minute massage. But he did with latex gloves on and kept pulling my hair. I paid $50 dollars for the worst nail experience I ever encountered . The 5 extra minutes to the other salon on Westinghouse road is definitely worth it! Because this location is trash!!