Aspen Dental - Cortland, NY - Cortland (NY)

5 /5 Dean Hawthorne: I had a new crown done,. The doctors were great, esp. Dr. Krause. The staff is very welcoming. I knew upfront how much it would cost, and unlike my previous dentist, Aspen is a participating provider under my insurance, so almost everything was covered. Very happy experience.

1 /5 Alyssa Sovocool: This location has been terrible for me from the start, but it was easy to get appointments for cleanings the past few years, so I put up with it. I dealt with incorrect insurance billing, then had to call them repeatedly for my refund, generally rude receptionists who were not helpful at all throughout their billing mistakes, the list goes on. I had a cleaning scheduled 6 months ago for today. They emailed me Sunday that it had been cancelled. I can’t get into another dentist for a cleaning for months. I see other reviews that say the location has been just plain closed, so why did I just get this notification? I will never set foot in an Aspen Dental again, I’ve heard numerous horror stories. Not to even mention the products they always try to sell you during every cleaning! I guess the positive out of all of this is that I finally found another dentist that isn’t run by a money-hungry corporation. Stay far away from Aspen if you can.

1 /5 Annalise Murphy: When I mad the appointment initially it was a great experience. My appointment was at 12pm I got there five minutes early and the front desk staff was great! I waited in the waiting room for 35 minutes. I have worked in a medical office so I understand that Drs get behind, but you would think someone would let the patient know. I went in for my x-rays and that was okay. I got back to the hygienist who started off with trying to sell me a toothbrush they sell at there location without even looking at my teeth. She did her exam and said that I needed to get a special cleaning. I thought okay I had not had a cleaning in a year that might make sense. Then the dentist came in and looked at my X-ray and said I must be having a lot of pain in one of my back teeth. I said nope but she insisted that I did and asked several more times about pain and how I was with ice cold drinks and hot drinks. I told her that I was not having any pain in my tooth my reason for coming in was because I wanted to get a cleaning because it had been about a year since I had my last one. She then proceeded with my exam and poked at the tooth she felt needed a root canal at this point. She then again asked me if I felt any pain or discomfort as she ones at the previous fill in the tooth. I again told her nope I’m not feeling any pain or discomfort at all. She then said that she wanted to take out my filling to see if the X-ray was wrong which she said sometimes happens. After all this happened I was sent to speak to a nice man who went over what they wanted to do for me at my next appointment. He had to go back and speak to the dentist because it was unclear to what she wanted to do at my next appointment. He came back and said that she wanted me to do a filling that would mostly lead to a root canal and a deep cleaning that would be a two part cleaning. I asked about price and because it was a special cleaning and I needed the filling the price was going to be over $400.00. The nice man walked me thought the pricing and gave me an option to apply for a credit program which I got approved for but it was at a high interest rate. I said that I would call to make my next appointment. I will not be going back and my son who has a new patient appointment will not be going and my husband will be canceling his appointment as well. We will find a dentist that does not look for problems that are not there and that don’t offer to do the treatment plans that are crazy expensive to get the most out of the patient. I truly appreciate the front desk staff they were great but the hygienist and the dentist act as if they are going not looking out for the patient best interest but only for the money they can make the company!!!

1 /5 Anna Babcock: Made an appointment online and received about 5 reminders to which I confirmed I would be there. Showed up on time and the office was closed. I can’t even reach anyone to let them know. I’ll be going elsewhere…

1 /5 Ariel Corl: Im incredibly disappointed with Aspen Dental and their lack of communication and professionalism. I went in a few months ago with tooth/head pain and was told I would need either a root canal or an extraction with urgency. They put me on antibiotics and scheduled another appointment to see if I would be a good candidate for a root canal. I decided against the root canal because of the price tag and because of the fact that I never got my wisdom teeth removed, so an extraction would be more affordable and potentially not cause any issues (according to the dentist). I left numerous voicemails attempting to set up an appointment for a tooth extraction with absolutely no luck. They dont answer the phone, they dont return your calls, and their hours are inconvenient. How can you tell someone they need to get in for an appointment immediately otherwise they could end up with a life-threatening infection, to ignore them? Oh right, its because an extraction wouldnt be thousands of dollars for you to profit off of compared to a root canal. Such a scam. That to me is negligence. Let me end up with an infection....I would love to speak with an attorney.