Bernard and Millie Duker Childrens Hospital at Albany Med - Albany (NY)

1 /5 Katherine DeMaria: Now that I am recovering from the shock and trauma of my experience at Albany med children’s hospital, I will say that anyone with a very ill child who doesn’t know what is wrong with them should not go to Albany. Go to Poughkeepsie, Boston, Westchester. Albany med allowed residents to take charge of a very complex and rare condition which was clearly not within their skill set. They overloaded my child with fluids (11lbs in 7 days) , didn’t take daily weight or measure fluid intake or output, drew blood 2x daily, did not treat the actual inflammation causing the illness until 10 days after admission and almost drowning my child in IV fluids which they claimed was edema from the inflammation…that they delayed treatment for. I had to call rapid response while there to get an attending doctor to look at my child on the 7th day we were there because the resident in charge would not listen to my concerns that the swelling wasn’t just edema. It wasn’t. The attending right away said it was third space fluid overload. My child was taken Off all fluids and put on diuretics….he also had to have a blood transfusion because his blood count was so low from all of the bloodwork. I had to demand he be treated for the actual condition he was suffering from which was inflammation. All he needed was steroids. As soon as he got them (10 days after admission and being mistreated with fluids) his recovery started. No doctor will admit the fluid overload or delayed treatment. It was terrifying and I am very sad for my son who kept telling me “we are never leaving here.” I would like the hospital to recognize their terrible oversight of my child’s care and to admit fault. As a teaching hospital they should have better control over their training of resident doctors. ESP when it comes to children.

1 /5 Lyle Winokur: If you actually need care. Try somewhere else. The Dr, NPs and the staff were great, but they are severely understaffed. It should not take 3 hours before waiting to be seen by a NP and then another 1.5 hrs to be discharged. Thankfully my son did not need to be admitted, but when your Pediatrician suggests going to ER, and this is the care you receive. Think twice. Albany med Admin this review and rate is on you. Do Better, this is borderline malpractice, when you cant even be seen by NP or Dr for 3 hrs. The total time seen by Dr was 10 minutes, all the staff was able to tell me last night from 545 PM to 1015 PM was we are short staffed and apoligize for the wait. They couldnt even give me a time frame and we were in a triage room because no beds were available. Albany med admin needs to hire more Drs and NPs to assist the needs of this community.

5 /5 Riana: Honestly I was thinking twice to come here since I just moved from the city but honestly they were very fast very nice The doctors listen and go with my opinion which is great My daughter is soo sick they took her in right away So far I’ve had good experience

1 /5 Lia G: Avoid this hospital - never again . I will say the nurses and every thing else about the pediatrics hospital are great but when it comes to doctor caring enough to help your child forget it . Was there last week mon - fri as I knew my daughter was getting sicker. They didn’t care when her face started swelling or she had a hive on her. Asked them if it could be reaction to meds they said not likely . Got her home and figured out on my own she was having a sudden allergic reaction to ibuprofen which is what put her in the hospital in the first place . So they would’ve just kept giving it to her . Even though rheumatology said her allergens were elevated . Now she is better after just eliminating the ibuprofen. For your child’s sake go somewhere else

1 /5 Yaya: If I could give a zero I would. This is not even on the Nurses or Doctors. This is on the administrators. Those who run the hospital. They should have a capacity of children they allow to be in there. There are not enough beds. They play this psychological game with people and move them into different waiting room just to make them feel like they are moving somewhere. We had to put our pride down and say we do not care if our daughter get her panel done in front of everyone and when her results came back we didn’t care to receive it in front of everyone because we didn’t want to wait for a room that wasn’t available. We were already there for almost 8 hours. Not good!!! We know there is a shortage and since they know that then they should work on how many people they allow in the area. There needs to be order and for order to happen it has to comes from the head. There was a little boy who needed stitches and clearly could see the gash and blood in his head and they made him wait. This is crazy. I bet the administrators will not bring their own kids to that place. Please get it together!!!!!!!!!!! Your staff are exhausted!!! They do not need appreciation key chains or w.e you give, they need help!!!!