1 /5 Aisha Love: HARD GEL MANICURE AND PEDICURE
I recently visited a nail salon in Staten Island, and unfortunately, my experience was less than satisfactory. This marks the second time I’ve encountered issues with both my nails and toes, which I find completely unacceptable. It’s unreasonable to evaluate the durability or quality of nail applications within just seven days. I’ve invested a significant amount of money into this business, and I initially refrained from voicing my concerns, hoping for an improvement with a different technician. Regrettably, the outcome was the same. To be told there’s no responsibility for my nails breaking completely at the root for the second time, including my pedicure, is a serious problem.
It’s important to note that the true durability of nails can only be determined after they’ve been subjected to normal wear and tear over time. Assessing their strength or the quality of the application within just a week doesn’t provide an accurate picture of their long-term resilience.
Additionally, the business recommends hard gel and IG nails, yet the same issue occurred with both types. This suggests that the problem may not be specific to the type of product used but could be related to the application process or aftercare instructions provided
Ps I would provide photos of my toes but they look horrendous.
THE RESPONSE TO BUSINESS OWNER COMMENT:
Despite following your recommendations for Instagram nails and hard gel, which you assured me would provide durability for at least four weeks, I have now experienced significant issues on two separate occasions.
The assurance of “triple protection” and hardening of the nails leading to a minimum four-week durability was a key factor in my decision to proceed with these services. However, the reality has been far from satisfactory, with my nails failing to meet the promised standards.
This recurring problem has not only been inconvenient but has also hindered the growth and health of my natural nails, requiring me to repeatedly start over. The quality of service provided does not align with the expectations set by your salon, and I find this situation unacceptable.
I had no choice but to share my experience publicly to inform potential customers.
Sincerely,
Aisha
