Broome Pediatrics - Johnson City (NY)

1 /5 michele gil: **Discriminative** Was trying to verify why their facility does NOT provide any kind of translation services. I was told by Heather numerous times that they communicate with their clients with the application on the clients phones. It is a NY State REQUIREMENT to have translations services put into place for non English speaking clients. A Dr. Patel got onto the phone and asked what the complaint was and whilst in the middle of explaining she kept speaking over me, not trying to listen to help resolve, but what it seemed like listened to just say she cannot be of assistance and then begin to say that they in fact DO have something put in place. None of them were able to state the name of the translation service therefore prompting me to believe she lied. They also stated they needed the card with their doctors info on it and as NEEDED to even schedule an appointment and stated they are “ old school” and have no way of verify that info for billing. A community member has the ability to change their doctor and that doctor can bill the patient that same day of change. Being new to the area, this was the most disturbing, discriminative interaction our family has ever experienced.

1 /5 Rachel: Dr Carter is wildly unprofessional and rude. I left his care after 3 months of being with his office. He was very dismissive and condescending. Even went as far as rolling his eyes at me. The front desk staff is also terrible. One of the girls is great but the attitude from the rest are awful. They wont let you send a message to the doctor, instead they answer the questions as a non-medical professional. Dont waste your time here.

5 /5 david clifford: Amazing care with both of our children. Having a disabled child receive great care in this area is scarce but this office is wonderful from the front office staff to the nurses and doctors. They not only listen but have good knowledge in disability care and suggestions, helping us make more better and informed decisions. Couldn’t recommend them more to any friends or family looking for better care in the area.

5 /5 Ashley C.: Ive taken my children here since they were newborns and theyve never let us down. Yes they are very busy but thats because they are trying to fit everyone who has a need in and lets face it, sickness is running rampant now. Theyve always accommodated our needs and have come to know my children individually and work hard to address whatever issue theyre having. I really truly love this office and am grateful for the years of care theyve given my family, especially Dr. Miller, Dr. K & Dr. Carter.

2 /5 Abigail otis: always a very long wait regardless of when you come. My pediatrician has never been pleasant whenever he’s came and spoken to me and my family and he’s always left us without the help we necessarily came seeking