Capello Salon Downtown - Buffalo (NY)

5 /5 Tara Halliwell-Kemp, DDS, MD: Ask for Shannon!!! The pink and white nail photo was from previous time & photo was taken just 4 days after!! Total disappointment as my nails did not look good on my birthday at the place was closed the two days before. Went in today and Shannon did a great job and they feel better- not too thick or stuck to my skin.

2 /5 Brenda Kowalski: Let me start by saying that the staff was very friendly. I dont normally write reviews good or bad but sadly this was probably the worst hair cut Ive had in my 37 yrs. All I wanted was a one length all around bob right below my chin. It was SO uneven, I dont even know how someone would allow me to walk out like that. The girl was so nice so I feel bad but I basically left with a mullet which I had even told her that it was uneven and the back had to be cut more. I thought she did, although I wasnt even shown the back of it before leaving. There were chunks of hair longer than the other in multiple spots that werent even cut. They didnt even put hair product in my hair before drying which I found odd as well. The other thing is that they dont allow you to tip on your card which should be told over the phone when making the appt as most people dont carry cash on them these days and usually can on a card. They have an atm there which charges you a fee AND they seem to disappear when you need to ask for change cause I dont want to tip 20 on a bad haircut but still do as a service performed and the stylist was friendly. No I did not contact them to have this fixed because I dont want them touching my hair again. Maybe she had an off day, I dont know. Im sure there are good stylists there just not this time for me. I ended up having my boyfriend fix it are did a better job and he doesnt even do hair.

5 /5 N.Rivera: Capello salon on Franklin Street Buffalo New York was the best experience, it was my first time at this location with Capello Salon. After I had went to capellos salon on Transit Road in the Delaware hotel and was given a very bad experience, the staff at the capello salon in the Delaware hotel did not give me a good experience. When I made the appointment a few days ago they did not advise me of what I would prefer to have a male or female for my massage. So when the massage therapist came it was a male. I asked if I can have a female instead I was told that no other staff was available. My experience with this location was very poorly. I looked for another location and found the downtown location which was a very helpful very welcoming experience, my experience at this location was amazing the staff was great and the owner/ manager Lisa was amazing and she gave me the best and made up for what the other location did to me.

1 /5 Alina: Great people to talk to, but for a nail reservation I made a few days before the appt, we had to wait 15 mins (texted my work to let them know) and then be rushed out because of another client coming in and them not knowing the other clients booking time. I told the receptionist on the phone/while booking about the spring floral design I like, she reassured me and told me to show the nail artist, and when I showed them-- they only do solid color (or stars for 4th of July) but when I asked for various difficulties (4 pictures, from difficult to easy level), now it was suddenly no nail art whatsoever. For how long they spent on my nail beds (95% of the time working on cuticles, 5% for the "French manicure"), its just not worth $40 for a solid gel.. plus tip. Theres a weird black smudge now too that wont come off

5 /5 Lura Lunkenheimer: This is a fantastic salon in downtown Buffalo. The service was friendly and professional from start to finish. I am completely happy with my cut and color provided by Steven Sebastian!! He was able to listen to my ideas, make suggestions, and execute the plan flawlessly! While there I watched every client walk our with gorgeous hair from each of the stylists. I genuinely didnt see one unhappy customer male or female. This salon lived up to the other positive reviews and exceeded my expectations. Thank you Capello. I look forward to coming back the next time Im in town.