Catskill Urgent Care - Catskill (NY)

1 /5 Eryn Fischer: Can you imagine a doctors office denying a three-year-old boy who is having breathing issues and had to be picked up early from daycare? Ive been there many times. Because I didnt have the insurance card with me, they would NOT see him. I am truly speechless. The receptionist told me to go to the emergency room. We have insurance, Im sure something could have been done to find whatever they needed off the card. Crazy world we live in

1 /5 Emily Carroll: The PA (older gentleman, white hair) misdiagnosed my 4 year and I. We came in with terrible coughs. We came because my preschool asked us to get Covid tests and checked for walking pneumonia. The nurse was helpful and the PA laughed us out of the room. We had fevers for 3 days after our visit. I came back when I got my strength back and the same PA gave me an X-ray and found pneumonia in my right lung. He then gave me an antibiotic that doesnt treat pneumonia and an inhaler without a steroid . He told me to go to a hospital if this treatment didnt work. 7 days later I was in the hospital and told my treatment was never going to help. The antibiotics and inhaler were not adequate to treat walking pneumonia. In the end I understand mistakes but not prescribing the appropriate treatment is harmful. We spent many sleepless nights and hours in the hospital due to poor knowledge of proper antibiotics for pneumonia.

1 /5 Emily Iason: I was wondering why the physicians assistant told me to go to a dermatologist to get a lymph node biopsy as that has nothing to do with the skin... seemed odd. He told me that’s who you go to for a biopsy and recommended Hudson Dermatology. It seems very obvious that the lymph node is not within a dermatologist’s purview but for some reason this guy didn’t know that. I went and she said “I have no idea why they would tell you to come here that has nothing to do with the skin.” I said right, I figured. Paid for two pointless visits. Back to square one.

5 /5 Eva Pepe: I was here twice in August and have found the staff to be extremely helpful and friendly, and they communicated clearly regarding my concerns. The wait time for my first visit was at least an hour, but since I didnt have a life-threatening emergency, I understood that long wait times are to be expected in this area due to staff shortages. My second visit was much more urgent and a doctor saw me almost immediately. He told me to go straight to Albany Medical Center and get a CT scan, which I did, and I was diagnosed with acute appendicitis and needed immediate surgery. Im grateful to this urgent care facility for their compassionate and professional care.

1 /5 Ashley Sterritt: Receptionist Melissa Zowak made unnecessary comments because of the paperwork she had to implement into the system for three new patients. She had my 4 year old and 18month old waiting over an extended period of time, she processed about four other people prior to us that walked in, choosing convience over hard work and delegation. I will never take my family here again.