City Glam - Brooklyn (NY)

1 /5 Assen C: Review for Inna – Unprofessional and Overbooked I had an incredibly frustrating experience with Inna. The wait time was unbelievable—I arrived at 10 AM and wasn’t attended to until 10:40 AM. My highlights, which should have been a straightforward process, dragged on from 10 AM to 3 PM because she was juggling four other clients at the same time. She would work on me for a few minutes, disappear to another client, and then return whenever she found the time. I specifically told her not to make me too blonde and asked for a more subtle result. She completely ignored my request, and I ended up just as blonde as before—because she forgot! When I pointed this out, instead of acknowledging the mistake, she became defensive, aggressive, and started screaming at me, insisting she did a great job. I understand handling multiple clients is stressful, but taking on five clients at once for highlights and extensions is beyond unreasonable. To top it all off, she charged me $300 for a service I did NOT ask for. Her attitude was basically, “Give me your money and go.” This level of service is unacceptable. If you want a stylist who actually listens, respects your time, and values your satisfaction—look elsewhere!

1 /5 A: The owner of this salon was doing my hair, when I arrived she was already serving another girl, which is why I had to wait a little, although I had an appointment for a certain time and I did not have much free time to wait. After a while, she sat me down in a chair and started curling my hair. However, she often returned to another client whose hair she was coloring, which really irritated me. Each client pays for the time and service they receive from you. Its just disrespectful to treat customers like that! I would like to point out the unprofessional behavior of the owner of this salon when she asked a young girl, who probably held a curling iron for the first time in her hands, to help her with my hair. Of course the owner began to be unable to cope with two clients at the same time, so she asked the girl who was present in the salon to help her. Unfortunately, this girl accidentally burned my neck several times with the curling iron, which was terrible. In the end, I asked her not to touch me and let the owner take care of my hair, since I pay her for the service. It seems that the owner is trying to earn all the money in the world. Although this is impossible, she apparently does not realize it. It is important to focus on quality rather than quantity! I didnt like the hairstyle at all, so I cant recommend this salon. And the attitude towards clients is a separate topic, which there is nothing to comment on even here.

5 /5 Gabrielle Okun: I cannot thank City Glam enough for their incredible work. I got hair extensions for the first from them the other day, and I am very impressed. The owner, Inna did my hair extensions and she is incredibly talented! She took her time to make microscopic capsules, which do not weigh down my very thin hair. For her work I was astonished that it took only around an hour and half for top quality work-- most other places take four or more hours (on top of overcharging you). The hair is real Slavic hair (best quality), and also so soft, it feels like your real hair. She offers a very fair price for excellent craftmanship and artistry. It is worth every penny. :) Looking forward to our follow up appointment to get them reattached. Thank you for making me feel so beautiful and confident.

5 /5 Igor Yusupov: This salon is great for botn man and womans. My girlfriend and I, we are both very happy with this place. The owner is super nice and friendly. Broad spectrum of services