Crouse Hospital - Syracuse (NY)

5 /5 Matthew Ocean: I recently ended up going to the ER at 9:30pm on a Thursday night. I was in excruciating abdominal pain, and seen after only waiting a half hour or so. While it took a while to get imaging done, the ER staff were all so kind and helpful. Doing what they could to try and relieve my pain and give me fluids. Once imaging confirmed it was my gallbladder, I was given an anti-inflammatory that helped immensely bring the pain down from a 10 to a 3. After a couple hours I was taken up to my official room and would be having surgery in the afternoon. Nursing staff overnight was so sweet, and checked on me often, but not too often where I couldn’t get some naps in. In the afternoon I was brought down to surgery and spoke with the surgeon, anesthesiologist, nursing staff, ER techs, etc. They explained everything to me and answered any questions I had. Don’t remember a thing after being wheeled into the operating room. When I was brought to my room, once again the nursing staff was so amazing to me, up until my discharge the following day. To summarize. Crouse Hospital and staff really helped me so much in an emergency situation. Everyone from the doctors, nurses, anesthesiologist, ER techs, medical technicians, nursing assistants, to even the sanitation staff and the staff who takes food orders were all seriously so incredibly gentle, caring, and sweet to me. No hyperbole, EVERY medical staff member treated me with the utmost kindness. I hope I don’t have to go to the hospital again anytime soon, but if I’m still in Syracuse, it’s Crouse. Thank you to everyone from the hospital who helped me.

1 /5 Kerry Oliver: Worst hospital ever. Staff fought and then walked out. Leaving a more shortage of staffing on top of being short staffed. Staff shortage to a point the nursey was "shut down". A nurse laughed at my response to a private situation, mind you this was not my first delivery! First situation! The Dr. didnt know my case, yet I was in your care! Very unsettling experience. I would never ever EVER choose this hospital. Nor recommend to anyone. There were some good people, but over all care was not what it should have been by any means. Very disappointed.

3 /5 Brian meyers: As for the hospital itself. The nurses and doctors are really nice. Never had a problem. Seem like they know what they are doing. My only complaint the security guard. We were bringing our mother to the hospital. We went in to get checked in. The one security guard was really rude and acting very intimidating toward myself , my wife and my sister in law. Would not allow all of us to go in the waiting room. The security could not even walk up to the window so we could hear what he was saying. But yet walked to the doors like they were going to come at us. This is not the first time when I have gone to crouse and seen this one security guard being rude and nasty to other patients or people going into the hospital to visit their family members. They need better security officers. No reason for the attitude.

5 /5 Autumn Starr: It is impossible to rate any hospital w 5 stars. But Ive had 20 surgeries, 15 major, so I know hospitals. They will never please everyone. Crouse does the best they can to make your stay pleasant. The best nurses that try not to wake you up at night while getting vitals and the cleaning staff that wipes down every surface imaginable. Even the cafeteria will go out of their way with your special requests. Oh and theres the doctors and Surgeons. The ones Ive dealt with are very good. Always good to look at all your options, near and afar. Learn as much as you can, read mayo and Cleveland clinic. Research where in the world do they perform this surgery the best. Get health insurance for peats sake. Dont use the Er like its your primary doctor. Get use to having to wait for every little tiny thing you want. Get family or friends to come in to help. Also most importantly you must be your own advocate. Fight for what you need. Whether it be an extra creamer or a pint of blood.