Crystal Run Healthcare Middletown - middletown - Middletown (NY)

1 /5 Mary Bonner: They changed hands and what is happening now is absolutely criminal. You cant get anyone in the phone. You cant get a medication refill. You cant get through to radiology. I have the best doctors there, but these cuts and changes are going to cost somebodys life. Staff blames the new computer system but you cant tell me there was zero training prior to the start of it. There are long lines to check in. The scanners are unplugged so why are we being bothered to preregister for an appointment. And forget about getting an appointment.... Everything is booked solid. Things sure have changed - for the absolute worst. This is the stereotypical takeover of a great medical center by a corporation looking to make a buck by cutting services, staff & care.

1 /5 Nicole Walt: The one star is for contacting your doctor only. Im post op and there should be no reason why I should have to wait well into 15 min for a rep to answer to leave a message and have to wait for a call back, you people need to come up with a direct number to reach our doctors much quicker when it does not call for having to go to the emergency room. This is NOT fair to any of your patients. Do better!!!!!

1 /5 Angie Jennings: Truly so sad to say this place has gone from a 5 star rating to a 1 star. I specifically have gone out of my way to leave my previous providers due to the awful management of Optum. I am sad to see Optum has now also taken over this brand as well. My doctors, nurses, and other on duty staff at Crystal Run have been better than anything I could’ve asked for professionally, and personally. Since the transition to the new system, I have quickly realized the same issues and occurrences that were problematic at the original providers I had left, has trickled into this selection of providers as well. Two of the most majors being getting in touch with anyone on the phone, and appointment scheduling. I am disappointed and will miss the amazing staff in office, but otherwise I will continue to avoid any type of care from Optum.

1 /5 Jeff Quick: Dr. Singh, the cardioligist, miss diagnosed my wife and myself. I had a heart problem, and his exact words were, I can tell you its not your heart. 1 year later, I was getting heart ablation surgery. My wife wasnt so lucky. She passed at the young age of 53. He told her, that all of her problems, were just "her normal". I beg all of you to stear clear of Dr. SINGH. He is a terrible cardiologist, who let my wife Sandra die.

1 /5 Kevin Mahoney Sr: Not a reflection on the doctors, but the company has gone down the drain. Pre-registration required but then you stand in lines for over 20 minutes to then find out your appointment is over an hour delayed. Getting someone competent on the phone to call in a RX refill is impossible. All we hear is it’s the computer system. We can’t get access to My Chart “Optum” online. Call the support center and they don’t support or give you any help. The FAQ page has a 503 error code of not available. The board of directors should have to go thru the same process we do. Actually experience the BS that we have too. They wouldn’t stand for it. I have the best doctors there, but these cuts and changes are going to cost somebodys life because a computer will be the issue. People will quit giving care or people will not search out care because of how you treat us. The scanners are unplugged. It’s the absolute worst. Optum has ruined a great organization like Crystal Run was…yeah it had problems, but it’s not this dumpster fire!!!!