5 /5 Kristina Barton: I have been using VCA since 2018 when I was seeking a second opinion on a skin issue for a dog and I haven’t left since. I have had 6 pets come through here (5 dogs and 1 cat). I have also used their boarding services multiple times. I would use them over and over again. Prices are reasonable, they do not pressure you to spend money, appointments are convenient, care club is worth the cost.
I credit this practice, and especially, Dr. Hexter, with saving my Great Dane’s life. Last week we came in with a simple gastric upset complaint but Dr. Hexter was concerned about her heart and immediately sent us to a higher level of care where she ultimately crashed and nearly died. She needed 4 days inpatient in that hospital in order for her to live. Fortunately, because of Dr. Hexter’s clinical skills and quick recommendations she was able to be diagnosed (Addison’s Disease), treated, and will make a full recovery. Through the whole ordeal he was available by phone to answer questions and follow up with me multiple times. When it didn’t seem she would make it he was compassionate and caring. The support staff, especially Donna and Nicole, are always very professional and were also compassionate through this crisis. They offered kind words and thoughtfulness when it didn’t seem my dog would pull through. When her condition turned around for the better they were all just as excited for us as we were.
This practice could have easily just taken my money for all kinds of testing but instead of nickel-and-diming me, they just wanted what was medically best for my pet which was intensive care hospitalizationn.
A similar circumstance happened in 2020 with another Great Dane. While that dog could not be saved Dr. Shanker was available by his personal cell phone and offered genuineness and support through her crisis as well.
In 2021, my husky needed to be euthanized and we used VCA for this. Again, the staff was so compassionate and took care of all of his cremation arrangements as well as hair and paw print keepsakes.
If you are looking for a vet that will genuinely care about you and your pets as if they were their own try VCA Orange County.