Donner Creek Veterinary Clinic - Lockport (NY)

5 /5 Paulina Masailo: I brought my kitten Marcelene here for her vaccinations and to be spayed when we first got her and was very happy with the staff and how well they handled my spicy kitten. Fast forward a few months we had to bring her in to be checked because she cut her toe open and a week later because she wasn’t eating or drinking any water(she’s a problem child). The doctor Jeanne Fournier gave us some options on how to proceed and was extremely sensitive to our financial situation. She had us follow up to make sure Marcelene was getting better and even made sure to call me back after hours when I was in a panic and had some questions. Thankfully Marcelene is better and I am so thankful for the vet and vet techs that helped us through this stressful time! Couldn’t expect better care for our little fur baby

5 /5 Jessica Bordelon: Awesome provider! Even saw my dog in an emergent situation as a new patient when NO OTHER veterinary clinic would take him because he was a new patient. Donner Creek were definitely life savers!

5 /5 Jessica Raff: Dr Fournier had always taken great care of us! We had a very sickly and needy dog previously and she always made sure he was comfortable and well taken care of!

5 /5 Dan McDonald: A very caring staff and a very talented veterinarian. They always take the time make us feel welcomed and answer all of the concerns that we have. And there is no vet in the world as talented as Dr Fournier, especially when it comes to surgery. She saved our dogs lives many times with her high level of skill and each time their surgery wounds healed so well that we would have never known that they had operations. They are the best of the best.

1 /5 Megan Evans: I have no problem having treatment performed on my pet by any means. The staff at this vet in particular have no idea what they are doing. I called in scheduled an emergency visit being told at a higher fee of 85 dollars. Perfectly fine I wanted my kitten looked at right away. Turns out I was over reacting and just fine. I told the receptionist that someone else would be taking my kitten due to me having work and told her that I strictly wanted his leg looked at and to know whether or not he was blind or with cataracts. The vet then decided that without calling me the owner that she could go through with a bunch of tests and then put a lovely 400 dollar charge on my card without authorization. I tried to call the vet the see what was done to my kitten after seeing the charges and the receptionist was absoltutly clueless. I told her the day before what was to be done and upon his arrival they asked him again what was wrong with the kitten as if I didnt explain everything so answer all the questions when the appointment was scheduled. A case will be put in at BBB and a complaint on the vet practice due to no communication to pet owner. I am a pet owner and I have the right to know what is being done to my pet before it is done. To add to the terribleness of this place my kitten passed away 2 weeks later after this place swore up and down that the treatments were needed and that the kitten was fine, but still didnt tell me what treatments were performed. And if my kitten was fine why did it need treatment?