Natasha Hayes Hands down the worst doctors office!!!! On more than one occasion, prescribed me the wrong meds. Even though if they just read my file, they would have known the correct meds. Took my daughter in for her yearly physical, while at that appointment I even asked for them to email the results to my daughters school. However, school called me about a month later asking for the physical. I contacted the office, to see if they could resend. Told me they couldnt because she never came in for a physical. So I had to make another appointment out of my time, to take my daughter for another physical. While at physical I even had the same PA (Jane), so I took the opportunity to refresh her memory with certain conversations that took place within the original physical appointment. On another occasion my daughter needed to see a specialist at Roswell. Roswell personnel called potempas office, to ask them to contact the insurance company to help a referral to go through. The Roswell personnel was told by a nurse in potempas office that "I dont have time for that." So again, worst doctors office EVER. There is no communication, the one hand doesnt know what the other is doing. I even walked in there the one day, and they were walking an elderly man out from the examination rooms, and you could tell the gentlemen was very irritated as he say back down in the waiting room. As I talked to him, I found out they took him to the exam room, with the wrong patient file. Medical 101, before you bring a patient back, or do any procedures, you are suppose to verify the patient is the correct patient. Well they didnt do that. They started going over the meds that he was suppose to be taking. Which is where the patient realized they didnt have the correct file because he didnt take any of the meds they were saying he was suppose to be taking. So they had to take him back to the waiting room, so the could find the correct patient file, to be able to treat the patient. Due to this offices lack of skill and communication, they have a habit of mistreating their patients. I have more to tell of things that happened to just me, and Ive seen a few things with other patients that have gone there. Potempas office personnel are not professional in the ways of the medical world. If all this, and there is more I didnt mention, what are the possibilities of what they will do, or should I say not do if you were their patient. FYI the medical director allows this to happen. How do I know this, because I talked to her (Diane) on more than one occasion in regards to these issues, but nothing changed.
1 /5
Wendy Merkle If I could give 6 stars I would. Dr. Potempa has been my MD for 16 years or so. I am not always a compliant patient. She navigated several health concerns with me and my husband (he is a patient too), in a caring, professional, compassionate way. She has always taken time to ask me if I have questions before I leave. Lori her nurse is a doll and knows that weight has always been my lifetime issue, and for many years she let me get on the scale backwards so I didnt see the number. (It was that or I wasnt coming.) For the record I dont do that anymore. :) Dr. Potempa knew the right amount of tough love I needed. It took me a while to understand she was on my side... I know she will be on yours too.
5 /5