Dr. Thomas Mccue - Watertown (NY)

1 /5 amanda h: Made an appointment with this office for a cleaning based on them accepting my insurance (verified this at the time). I called in August and had to wait until February for an appointment because that was the next available. Now they call me, less than a week before my appointment, to say they no longer accept my insurance!

1 /5 Dawn Marie: Extremely disappointed. Was a patient more than 3 yrs, myself and 3 kids. The past year and a half its been they can only get us our 6 month check up every 9 months. This last visit to the dentist I had said we need our teeth cleaned every 6 months. If you can not provide that then I am going to have to find another dentist. However, I personally asked the dentist if he was ok with me and my youngest coming for the filling appointment we had. That way it would have given me enough time to switch everything. He said yes of course. I called because I knew our appointments were coming up and the receptionist tells me that I dont have an appointment. That we have been dismissed. Its sad that this is what it is. I think it was extremely unprofessional of them. Not to mention I had to have a root canal done & the dentist was telling me that insurance didnt cover something that needs to be done. I would have to pay out of pocket. Second opinion from another dentist said no you dont need that. Thats not necessary. If they have so many patients and know that they have to have cleanings every 6 month but have over booked the patients to the point they are booking every 9 months for a cleaning, then they should adjust employees to patient ratio or have not accepted new patients when they were making appointments on time like they should have.. Obviously its about the money to them.

1 /5 J: Update: Nothing has changed, they call me at 8:40 am and ask if I want an 11am same day on a weekday, I reply no I have to work and took the time off for the appointment I Already have...after i I remind them this is the 2nd time this has happened and ask why make the appointment then if you never can keep them "Well we have a new hygienist" So I say I have an 1130 next week, reply is they dont do 1130s anymore, so I ask if 11 that day is fine, the reply I get is Ill have to look and get hung up on. Will be switching asap lol I had a deep cleaning 2 years ago or so here, had a 6 month follow up scheduled, then it was cancelled "due to covid" then I never heard anything back so I called them months later to find out that they were now booked out 9 months. Fast forward a year and a half later Im 2 days before my "6 month"follow up and get a call to reschedule a whole extra month out and when I questioned their schedule situation I was completely chewed out on the phone "do you ever call in sick? Do you ever have plans to reschedule?" So I just took whatever they had but now that Ive had time to think about it figured Id write this review. The care Ive received here was fine the last times Ive been in but who knows since its been so long! Who calls in sick 2 days in advance LOL get an attitude check

1 /5 Rob: My family and I have good dental insurance and on top of that we paid out of pocket over $10,000 dollars and my entire family are having serious problems now, cavities under crowns, root canal not done right, cap teeth falling out.i would give it no stars but there is no option. The lady who handles phone calls , appointments and insurance is very kind helping, none of this is her fault. Our insurance e wo t fix all of our issues because all are covered for so many years before it can be done again. This dentist ruined my daughters beautiful smile and teeth.

1 /5 Jon Minnberg: Stay away!!! Waited over a year to have an appointment for myself, my wife and son. They called and cancelled it with little notice, pushed if off an additional 3 months. Now they call the day before the "reschedule", and now it is a problem with the new dentist and arent credentialed to take the same insurances, wanting to push it off another several months, unless I wanted to risk paying out of pocket. Perhaps they shouldnt be listing themselves as compatible with all these insurance companies...only to recant later and put their patients behind the curve in getting the treatments they need. ZERO stars if I could. Oh, and Tina, when confronted with the fact this is now the second cancellation, simply muttered "I dont know why...." and hung up. Extremely unprofessional.