4 /5 Lisa Lugo: Good dentist and good dental assistant. The experience below was prior to the office manager, Sophia correcting the errors in the paperwork and refunding part of my fee for a clerical error on their end. I am highly recommending them for prompt, professional attention to complaints and good dental work. I believe Sophia, office manager will tighten up the problems and make good on any issues that you might have.
Was given invoice with name same as my husband but for an address 93 miles away for work done on my mouth, I did not use insurance but paid on a credit card. I insisted upon a receipt in my name and was refused by the strawberry blonde receptionist. To defend her giving me a false receipt she claimed that families are billed together under one account which is preposterous for one and illegitimate on account of an address neither of us have ever lived. She also read out loud my own husband’s social security number in full earshot of patients in the waiting room. Also tried to book me for two additional fillings that didn’t exist in my treatment plan. Perhaps they belong to the stranger in Port Jervis with whom she has the records co-mingled. Unapologetic for an obvious mistake and insensitive to the fact that some kind of identity theft/computer error has occurred. As a nurse if I handed a patient records in the name of someone else, I would be hit with a hippa violation which all support staff are supposed to be aware of as well, Not pleased at all with the public broadcasting of my husband’s social security number in a day and age when identity theft is rampant. To add insult to injury, the woman repeatedly asked me if my husband and I lived at the address in Port Jervis. I’m in the same Great Kills home for twenty one years. Retraining is needed by support staff to verify who they are treating and that the records are properly kept. That being said I could not be happier about my dental work despite disagreeing with an extra last minute charge that appears to have been added after I paid in full in advance of my dental work on the initial visit. I believe that I was billed twice for exam and X-rays because my first receipt includes those charges. Teeth feel good but I don’t like the particular person I dealt with. She was the only one with a refusal to concede that an error was made and would not correct the mistake or give me recourse to get my records printed out in my own name with my proper address. I have written to the billing department for documentation purposes of the error and I’m hoping they will do the right thing and correct my records to reflect the proper name and address data. Again I am appreciative of the same day care that was provided by the dentists as I was in utter agony. This is not at all a reflection on the dentist and dental assistant who worked skillfully to provide an emergency root canal. Frankly, I would go back to the same dentist tomorrow despite the disrespect of the lady in the front based on the relatively painless root canal procedure. Hands down the best dentist I ever had.
