1 /5 Matt K: Currently one star based off first impressions. May change after actual appointment.
1. Their phone menu is the most patronizing woman I’ve ever heard in my life. Just seems like she’s being extremely sarcastic in how she delivers the menu options of who to dial.
2. Their waiting queue is absurdly forced. They tell you every 2-3 minutes while you wait in the queue if you’d rather wait with a callback or if you’d like to wait in the queue still. EVERY. SINGLE. TIME. That’s really excessive. I can understand maybe once every 10 minutes wait period, but every 2-3? I think they do this in hopes that people don’t pay attention to their information and fall off the queue or they get so annoyed with the repeated information and bad music that they prefer the callback instead. Seems pretty ridiculous.
3. Originally I was number 3 in the queue so I felt no need to do the callback. When it was finally my turn to schedule an appointment, the phone started ringing and all they did was put me on internal hold. So now I don’t have to deal with that annoying 2-3 minute reminder that I can do the callback option, but they have me on internal hold just to leave me there and forget me. I was on hold for like 10-15 minutes thinking they genuinely forgot about me. So then I hung up and called again only to now be told there’s now FIVE ahead of me in the queue. So now I’ve selected the callback option because ain’t nobody got time for that.
Conclusion: Very disappointed first impression of this place. I was referred to this place by my mom because of a good doctor. Which I have no doubt is true. The company/building on how they orchestrate the calls is disgusting and annoying.
