1 /5 Katherine Dieckmann: "Quick" becomes kind of a joke when you arrive at 1:20 to get a good spot in line before they reopen from their lunch break at 1:30, and wind up pulling out again after 3 pm, after waiting in a broiling parking lot, with a porta-potty as the only available "customer bathroom." I wouldnt have stayed (and plenty of people bailed) if I hadnt desperately needed an oil change. When I paid (no one provided me with an estimate of cost in advance, and I got charged for a higher-end oil because they were "out" of the less-expensive kind), I was told they were down one worker that day. Okay, things happen. But wouldnt that have been a good thing to communicate when I first called to double-check on hours and availability? Or maybe let your clients know its going to be a long wait when you come down the line to confirm what it is they need? (Despite being understaffed, I was asked twice, by two different people, what I was there to do... yup, just a simple oil change.) Wow. An almost surreal level of inexcusably lousy service. Never again!
