Ferrels Garage - Rochester (NY)

5 /5 Glenn Shultes: Im impressed with their excellent communication! While working on my cars, they texted me pictures and took the time to explain the repairs. Theyre thorough and honest without being pushy. Ferrels Garage takes good care of their customers.

5 /5 Chris Harris: I’ve been bringing my car here ever since I moved from Boston in 2017. Anytime I need work done, this is the place I trust. Recently, I had some serious issues. Complete exhaust replacement and major brake problems. Honestly, I didn’t think I was going to make it into the shop with out a tow, it was that bad. They were able to fix everything, and my car felt like new again. A few days later, I had another issue with one of the calipers due to a manufacturing defect. Clint didn’t just brush it off, and he took the time to ride with me, listen to my concerns, and empathized with the situation. He did what he felt was right and replaced a brake hose all of the warranted brake components. He replaced even the ones that were replaced 2 years ago, On top of that, he even balanced my tires because during our test ride I mentioned a possible vibration from a different drivetrain component. Needless to say, my car is riding smoother than ever, you’d never guess it has over 120,000 miles on it. Thanks again for being great and for always going the extra mile.

5 /5 Joelle Lutz: The kindest and most accommodating team - I’ve been going to this garage since I was in my early 20s, and they have always been honest and fair to me. It can be hard (especially as a woman) to trust the recommendations of a mechanic, especially when you don’t have the knowledge to know when you’re being “taken advantage” of. I have never had that fear or even an inkling of that feeling with Ferrell’s! They have treated me like family, and have helped me find other awesome car services (ex: rust repair) when I’ve needed reliable help. Highly recommend!

1 /5 Frank Halpa: Horrible owner. Was totally ripped off for the work they did. I feel sorry for the mechanics that have to work for a guy who has a poor attitude and terrible customer service. He keeps a plexiglass in front if him for a reason I guess. Definitely can’t recommend this garage to anyone unless you enjoy getting ripped off and treated poorly. Zero stars if it was an option Failed inspection and it passed no problem at all nearby shop. Had front end alignment done and car still pulls. Owner said it was tires, replaced tires and he said tires were bad. The only one bad is the owner.

5 /5 Mike Barone: I came Farrells garage as I really didnt trust my current one. I have friends who come here and have had nothing but rave reviews. They told me exactly what was wrong with my car, how much it was going to cost me and fixed without any up sale. If youre looking for a garage in Rochester that you can trust, this is the place to go. Thank you to the team there and the wonderful service they did on my car.