1 /5 Abigail Catungal: I’m writing this review to express my disappointment with my recent visit ( 12/08/24 Sunday ) I arrived at 5:34 PM. I specifically did not want my nails done by a certain technician ( Gigi ) due to a previous bad experience. However, I was made to wait over 30 minutes after my nails were soaked and eventually had no choice but to have my nails done by her.
Gigi started my Gel X nails, and right away, I noticed an issue—she pressed the nail too far to the left, leaving my natural nail exposed. I trusted the process and didn’t speak up, hoping she would fix it. Unfortunately, I left disappointed once again. This is now the second time Gigi has done a poor job on my nails.
I’m a regular customer, and I’ve always been happy with the work of the other technicians, who do a wonderful job. However, this experience was unacceptable. On day two, my nails are already catching on my hair, which is extremely frustrating. I hope this issue can be addressed, as I would like to continue coming here for the great service I know the rest of the team provides.