Goodrich Auto Works - Bath (NY)

3 /5 Patrick Bly: 2.5 First visit to this shop. People were friendly and supplied me with a loaner car. I think where they drop the ball (with me anyways) is communication. Appointment to have a windshield replaced under insurance. They say have it here by 8am and it takes approx. 3 hrs. 2 PM rolls around and I call and Im told the tech was pulled off my vehicle to another. From a business stand point I get it, youre getting $40 per hr from the insurance company vs your normal hourly rate, youre going with the vehicle first for the normal hourly rate. Then dont tell the customer 3 hrs if youre going to have the vehicle 8 hours, relay you have to drop the vehicle off for the day (simple). Or maybe call the customer at 11AM and state they are running behind but, we will keep you in the loop and updated on the progress. The photos indicate to me that after I called the pressure was on and they neglected to wear gloves, hence the grease on the pillar and the hand print on the dash. There is only one opportunity for a good first impression.

1 /5 GARY ROBBINS: They provided me an estimate for my 2020 BMW. I agreed to have the work performed. I then received a call stating there was a quiche in there system with the hourly rate. The cost would go up by -$900. The lady proceeds to tell me those rates havent been used in 4 or 5 years. How many other people are they doing this to or insurance companies. Sure doesnt seem like a 5 star review place to me. Sincerely Gary Robbins

5 /5 Michelle Corso: Needed an inspection but had a check engine light on. The whole staff at Goodrich auto was incredible from beginning to end, and was able to fix it quick, at a great rate. Also offered a loaner car if i needed it! I struggle with trust when it comes to auto repair shops but here i didn’t have to worry about it. Highly recommend. I will go back every time my car needs something.

5 /5 Raquel Meyers: This is the third time they have fixed my vehicle 1- hit a deer 2-someone backed into my car 3- got a door ding All 3 times they went above and beyond. I wouldn’t take my car anywhere else. I give them 10 stars if I could. They are the best

5 /5 Heather Drake: We just picked up my Jeep Grand Cherokee this afternoon and we couldn’t be happier. The entire right side had body damage that needed to be repaired, parts replaced and repainted. The jeep looks fantastic, the paint blended so well you can’t see it where it starts and ends and they even got the pearl coat perfect. They were able to get it in 3 weeks prior to the original date scheduled and it was ready as expected along with regular updates on the progress. I highly recommend this business for all your auto needs. The staff, especially Chelsea and Madison are a pleasure to deal with.