Patricia Torcello Catalina: Dr. Chin is a caring professional. She explains her answers to my questions so I can understand my diagnosis and the treatment she recommends. I feel safe and confident with her as my orthopedic doctor and surgeon and recommend her highly.
Todd Seekircher: Absolutely, mind-bogglingly horrible experience. Its almost as if New York Presbyterian is in the business of bad customer experience and PROFIT and zero to do with taking care of peoples health.
1. They are short on primary care physicians
2. Our physician was booking 6+ months out for a physical, went on medical leave, our appointments were canceled with no way to then get our physical unless we switched doctors. Our physician assured us NYP had good "coverage" for her while she was out. NYP would not let another doctor do the appointment unless we formally switched PCPs, at which point we would not be allowed to switch back to our original PCP.
3. When trying to get a (long time) prescription re-filled while our doctor was out, NYP wanted to charge for a telehealth visit, but also NOT allow that doctor to do the annual physical
4. Heard, through the grapevine, not from NYP, that our PCP was no longer on leave, but had left the practice. Called to try to get a new doctor at this location- after 20 minutes on the phone booking dates in July and October because (shocker!) this new doctor is also out on medical leave until then, I was told we would have to have a preliminary "intro" visit with this new doctor because we are new patients, even though Ive been going to this doctors office my whole adult life. Oh, and this intro visit would have a copay charge attached to it.
5. I could continue further but will instead spend the time researching other practices to find a new PCP
Beverly Taylor-Beisel: I have been treated by all 3 practitioners in the office. All are very competent, considerate and thorough.
I recommend them highly.
I am a retired nurse and picky.
XAvion Irons: This hospital is probably the least efficient hospital I’ve ever had the misfortune of needing to attend. I’ve visited several times on my own but today was what truly upset me when I visited with my fiance. She is pregnant and we came here after her normal care provider suggested she gets checked out at the local ER (we go to school at SUNY Cortland, so unless we travel to Syracuse or Ithaca, this hospital is our only option. What concerned me the most wasn’t the lack of urgency or poor organization of rooming (constantly moving us around the hospital), it was the fact that no one had written down any information that my fiance gave them. She was forced to remind care providers several times that she was pregnant and had to ask several questions surrounding a medicine they were going to give her before they realized her normal prescriptions conflict with said medicine. It’s clear that the priority here is not the safety of patients, it is to get you in and out as soon as possible. Which, even with that, you’re looking at a 4-8 hour visit because the staff is more concerned with socializing than the health of their patients. I can say with certainty that I will not be returning and if I ever need care in this area, I’ll be making the drive to Crouse Hospital in Syracuse.
