2 /5 Momma Nora A Google User: I rated a 2 because I now have a bald spot and shedded edges. My hair was straighten from curly to straight. But I shouldnt have a painful scalp, bald spot, and sheedding edges.They switched stylist without any words, thats probably why they switched. Before and after pics...you decide. They are bilingual at this location. My scalp was burning when they were washing my head. I told the lady who shampooed me and she acted confused. I should have known better because the entire place was smoky when I entered but it was crowded, so I thought it was good. Plus my daughter recommended them. They were pulling my hair and I had to have them stop. The reason I came to them is because I wanted to see how long my hair had grown since I did the big chop in 2018. After 5 days my scalp is still hurting. Thats the only why I shared.