1 /5 Godiva Zerges: My family has patronized this office since I was a kid until we all moved away. However, the administrative services of this office have failed me epically. Years ago, one of our last visits for routine cleanings was never billed to the insurance correctly. Months later I provided Lake View with my primary insurance info, my secondary insurance info, AND my wifes primary insurance. There was no good reason in the world for us to incur anything beyond a copay for the visit. The LV team couldnt manage to navigate BlueCrossBlueShield and Delta Dental despite my assistance on multiple occasions. Years later, they have circled around and sent me to a collection agency... now affecting my credit score, security clearance and employment status. For $700, the office could have written it off as an error on their part rather than try to shakedown a customer to cover up their mistake. As a veteran, Ill be sure to share my experience with the VFW and American Legion as a business not to patronize.
