1 /5 Maria: Would not go back. I’ve been to this salon 2x and was hoping it would be my go to place, but unfortunately I am extremely disappointed. I thought it was going to be the perfect place to go with my family when I visit every month, because it was close to the house, seemed clean and neither times we had been there, were they busy…Well, now I know why. The first time I got a gel manicure. Selection of colors was awesome, but I wasn’t happy with how my nails turned out. They were thick and uneven, but I figured I would give them another chance and would just make sure to get a different technician. Now, this 2nd time however, I had just gotten my nails done, so instead I decided to book a pedicure…unfortunately, what I received was nothing even close to what I would call a pedicure. Ms. Diva Salon provides Terrible, Terrible, TERRIBLE service! This was the worst pedicure I have ever had. I don’t know her name, conveniently they don’t have names on them, but she wears glasses. After me, she had another customer, and was sitting at the back nail station on the end. Hopefully that customer had a better experience than I did. During my pedicure, she was more focused on the appointment book and looking around the salon instead of at my toes. She started working on my toes before letting me soak. She cut and filed my one foot before even filling the tub?! She was rushing so much that I even asked her, “Are you rushing because you’re double booked ?”, of course she didn’t respond. Then she kept answering the phone. I find this to be so unacceptable. I’ve seen this in some other salons by me, usually the lower end salons and it’s usually the salon manager or even owner. Regardless of who they are, I always find it to be rude, but at least when I’ve seen that, at those other salons, (1) They are working on the nails (not doing a pedicure) and (2) They actually continue working, filing/polishing/etc.. while taking the calls. They don’t just stop. NOPE, not this lady. This lady was so removed from my toes that she would repeat cutting and filing on the toes she already did…I had to move my toes away and even tell her at what step she was at. She would put the lotions on my leg, but then get back on the phone. At one point she even dropped the phone, and then took a while trying to figure out how to put the phone back together! All the while the lotions and exfoliants were drying and absorbing into my legs before she even attempted to exfoliate or massage my legs. I feel misleading, even calling it a massage because it was so brief, with no pressure and she wasn’t paying attention. You would think, she would at least extended it to give me a good massage instead of just skipping ahead. That is part of the pedicure experience, I wasn’t paying for a polish change. She also never apologized…and of course I was charged full price…for a half-a** job. To top this awful experience, 2 days later the polish on one of my toenails chipped!?! My toenails never chip, especially in the winter. Worst experience!!
