1 /5 Tiffany Johnson: I wish I was able to leave a 0-star review for this location. Initially, we were impressed where the quality of service and so happy to have found this clinic.
Then, after several visits, my partner received horrible treatment and was mishandled throughout the process. He went in for his 3rd visit last Saturday and had blood taken. He was told he would receive a call with the results in a couple of days. After three days, he called to check for the results and was told that he would receive a call when they were ready. He never received a call.
He then went in the clinic Friday to check the results and saw they had come in on Tuesday (the day before he called). After ALREADY PAYING to receive a USCIS medical exam, he was given a referral to travel to another clinic over two hours away for an appointment more than one week away. He was refused a refund and told “this is how the process works.” From the beginning, they should have said “we don’t have a civil surgeon on site, we will have to refer you to a location that is 2 hours away. Is that okay with you?”
Instead, they withheld this information. This is unacceptable and people who are migrants and lack access to quality care should not be exploited simply because they have fewer options. The staff here should be ashamed. We are planning to escalate this complaint further.
UPDATE: After all described above, I called the number several times and never got in contact with anyone.
Then, my partner received a message saying that they have to re-do his TB test, which will take a week. Mind you, the appointment that is two hours away is scheduled first thing in the morning. We responded to the message, which said “reply to this message if you have any questions or need further assistance.” No one replied. He took this test over two weeks ago. This is beyond careless and unprofessional. And they have refused to issue a refund. We both feel so helpless and disregarded. This is beyond unacceptable.
