Philmont Family Dentistry PLLC - Philmont (NY)

3 /5 Danaya Amalia: The dentist and hygienist are great, but the receptionist, Karen, is the issue. After playing phone tag to confirm or reschedule my appointment, I left a voicemail stating that if rescheduling dates were too far out, I’d keep my appointment. Karen later left a message saying the next available dates were in December and to call back with my decision. When I did, she claimed I no longer had an appointment- that I canceled it, when I didn’t, and refused to reinstate it. Even when I mentioned I had her voicemail as proof, she dismissed it, saying, “Well, I don’t save voicemails like you.” Yet, this morning, another staff member called asking if I could still come in—proving Karen’s handling was completely inaccurate and unprofessional. Originally I rated 1 stars, now I’ll give 3. Maybe 4 if Karen no longer works there or perhaps gets customer service training, because everyone else in the office is great.

5 /5 Jaxob Crider: Wow! The best dentist office I’ve ever been to. The staff are wonderful, the view serene. Dr. Khalifeh is both gentle and expert in his craft.They really shows how compassionate care is done. Be ready for a meditative experience!

5 /5 Charlene Davis: Fantastic staff, very friendly and professional. Beautiful facility and a Dr that is absolutely superb. Thank you for taking care of me today. I appreciate your help when I needed it.

1 /5 Kathy Traficante: BEWARE!! Office is beautiful, hygienists are friendly, Dr. K is very nice and skillful but thats where the good news stops. I was told I had a few cavities but I was given appointments 6 and 8 months later, even after my next due cleaning and they only book for one filling at a time. They were in-network with my insurance for my first few visits but without notice to me, were out-of-network for the last appointment. When I got the surprise bill and called them, I was told that the insurance processed out-of-network even though the office believed they were still in-network, however, Angela or anyone from the office would not contact insurance office so I had to take care of it myself (do their job). Apparently the office did not send in the credentials needed to continue their in-network status. When I spoke with office again to give them the phone number the insurance company gave me for them to call to correct it, Angelas reaction was that they dont call insurance companies and how would I like to pay for the bill I shouldnt have gotten. I was on a 3 way call that my insurance had initiated with the office and the big question the girl asked was "are you in network with Healthplex" but Angela at the office could not answer that question, put the insurance rep on hold for greater than 5 minutes and disconnected the call. The office sent me a threatening letter that I will be sent to collection in 10 days because I did not respond, even though I had several conversations with them and I had been doing their job and contacting the insurance company. Healthplex provided me with several other providers of good standing in the area. If I need to find out about another provider, even if I do find it on the insurance web site, I will call the insurance to make sure the office is still in good standing, but I do look forward to working with a competent office.

1 /5 Emanuel Casablanca: if i could give this place zero stars, I would. customer service was non existent. I literally just moved to the area and had a dental emergency, instead of trying to help me out, whomever the woman was at the front desk hung up on me before I could tell her who my insurance provider was. safe to say, dont go to this place ever!