Platinum Salon - Batavia (NY)

5 /5 Brooke Fauci: Each visit w/ my master stylist Andrea is something I always look forward to. She always makes me feel comfortable in the chair and always gives me an honest opinion on the healthiest hair style choices I make. For someone who really isnt a fan of hair trims, I only trust her to touch my hair. The suggestions and knowledge she has to also maintain the healthy hair I want also is something I never had at any other salon. Ive been with her for over 5 years and her large client following speaks for itself. Everyone at Platinum is awesome and I recommend everyone to schedule with them.

5 /5 Jenn M: I have been seeing Becky Schott for a couple of years now and she just recently moved her business over to Platinum Salon, My first impression was the salon was clean and adorable. The vibe was awesome, great music playing and the ladies were all welcoming. Becky is amazing and always does my hair exactly how I like! I have very thick hair and she always manages to layer it the right way and work her magic to thin it out a bit so its not so bulky and thick. My hair color is always done right and exactly how I like. I trust her and love her input and her expertise. Def. a great salon and will always be back!

1 /5 Em S: At this point if I could give 0 I would! I had a credit to use sense I was denied my refund due to my lashes falling off like snow flakes. I had an appointment set with Alicia and two days before was notified she was canceling it! She asked what dates and times I had open to reschedule and she said those are also not available! Then Alicia said it is wedding season and she will get ahold of me when SHE is available!!!! Keep in mind I made my appointment in advance with Alicia and she stated that it was a good day and time we selected! I was denied my refund of $135! Then in text message was advised I was to get my refund! It’s now been two weeks and have heard ABSOLUTELY NOTHING from her or this salon!!! You do NOT treat people like that! I was good enough when I was spending more money but not good enough when promised credit due to the fact they denied me my refund!! A call to the BBB is coming! You don’t promise services and then deny them for no reason! I was more than flexible and understanding but this has gone on to far! Gilberto did amazing on my eye brows and is very attentive! Even when my lashes were falling off he was very helpful.

5 /5 Caitlin Bado: Be aware that most of the negative reviews are fake. Absolutely bizarre. Ive been coming to Alicia for almost two years and not once has it been a bad experience. Alicia is very sweet and she always exceeded my expectations for my hair. Definitely recommend

5 /5 Jessica Wisniewski: I had an amazing experience here! Alicia and the crew were welcoming and efficient, finishing my bridal party of 12 in just a couple hours and providing the perfect, fun, and low stress environment for my wedding morning! Love this salon!