2 /5 Chenell McBean: Overall I did not like my experience but am satisfied with the results of my hairstyle which was a silk press and hair cut (from lower bra strap/upper mid back to collar bone length). I made an appointment on style seat and was treated as a walk in due to me, the customer, not calling to confirm the appointment even though I received a confirmation email that the appointment is booked. Keep this in mind when booking.
I waited over an hour to start to be seen, which had I not desperately needed a haircut, I would have left but the wait time isn’t necessarily a make it or break it for the experience.
My “appointment” was at 1, I left that salon at 6:46 for a silk press and hair cut. There was a lot of time bought so that other customers could be attended to in between. For example, after my hair was washed, I was placed under the hooded dryer to begin drying my hair, which I’ve never experienced before for a silk press. When I started asking the assistant what’s going on and what the time frame is looking like because I had been there for a while at that point, she started to listen but walked away and did not finish the conversation even though she said she’d be back. But anyway, when I was finally in the stylist’s chair, that was the most aggressive blow dry I have EVER had. It was uncomfortable. I feel like it ripped out an unnecessary amount of my hair. Then when straightening my hair, she went over the same sections MULTIPLE times. Multiple. I asked that she not do that, she explained why it’s beneficial to- because it keeps the hair straight longer- but she will try to minimize the repetitiveness. Even with the minimization, she still did sections multiple times. The silk press did last 3 weeks and some days (and could have been longer if you’re into that) though I did express that the primary reason for the silk press was solely to get a hair cut, not so much for the hairstyle. I hope there’s no heat damage. About to find out soon.
Moving on to the hair cut. The hair cut was rushed. There are some uneven sections of my hair that I was hoping would have gotten more attention but it was a generalized haircut. Overall it was still a decent cut and I did get compliments on the healthy look of my hair afterwards.
What really got me about this whole encounter is when it was all said and done and I asked for my hair to be wrapped, I was told no because there’s another customer waiting. It was the audacity for me. It was raining outside. I was offered a shower cap but I brought one.
Then I was up charged for the style, on the highest end of the ranges, just as a fyi for pricing and told to account for the NYS tax when zelle-ing because it’s going to the business account. So all in all the cost was $142.
I’ve recommended this salon to my family in the past and they’ve come to get their hair done and moving forward if they want to continue to come, that is their prerogative, but I won’t be so quick to return and would recommend with caution.
