Sun River Health Poughkeepsie - Poughkeepsie (NY)

4 /5 Elle KD: I’ve been coming to Sun River since it was Hudson health. Clean facilities, front desk receptionists are working hard to get the line down. I was there for my appointment about 30 min early and was able to observe things. Supervisors are always walking around making sure the staff and patients are ok. The back offices are really short staffed and they seem to work as a team. The wait time to see Dr. Simpson is long but she does a very thorough check up. There is definitely a positive change over the last 10 months.

4 /5 Lauren Mitchell: The actual people I’ve dealt with(doctors nurses reception staff) are absolutely wonderful and care genuinely about what patients. However, the entire scheduling system/patient portal leave a a lot to be desired. My providers are never listed on their doctors which doesn’t allow me to use the patient portal for almost anything (which I was instructed to use to schedule stuff) and you can’t call the offices directly, only the 1800 call center so can’t even speak with the people in my particular branch office about anything which make it’s an uncomfortable impersonal scheduling situation for ‘sensitive issues’.

1 /5 M C: Horrible customer service I just received. I did not get the woman’s name, but I just tried to make an appointment for an eye exam. I explained that I am a first time patient at this office. She began to tell me that I need a referral from my primary care doctor to make an appointment here. I have never heard of that before. I explained that my insurance networked me with them, and asked why I need to go to my primary just to be able to make an appointment here. No clear answer, just aggressively telling me they don’t accept new patients without a referral , like I was stupid and should have known this.also this woman did not speak clear English, and before you say I’m being racist I’m a Hispanic woman saying this. Just called the Amenia location and made an appointment with no issue or bs explanation. She made absolutely 0 sense and needs better training and needs to learn how to professionally speak to people

3 /5 Kelly Raymond: Overall when I got there it was nice I went to family partnership location... Just wish there was more people around when I left. There was no receptionist or anyone really in the matter. They had to give me cash to get home. I would have had called medical transportation if I wasnt waiting for so long. By the time I was done with my exam they were closing and it was to late for me to call for medical transportation because it was after 5PM. When I needed help there was no one at the front desks there was no one around only person that helped me was a woman named millie. Which she was excellent on making sure I got home safe. Here are some photos I took because there was no one. Make sure you make your appointments in the morning. Fyi.

1 /5 Andrea: Horrible service. Wish I could put zero stars but a one star will suffice. Everytime I come here, we have to wait MINIMUM an hour and even then were still not seen by the doctor. Had an appointment scheduled at 4 and they changed it to a emergency/walk in appointment, when I had scheduled the appointment ahead of time(more than a week). Just bad.