The Best 12 MEDICAL SERVICES near Poughkeepsie, NY (Part 3)

•Tasha• My daughter had her first appointment. She did well. It was time to see Dr Hugh. He was informative, but when I asked a question, he became very defensive or annoyed. I’m not a doctor. I thought asking questions is okay, especially for a 9 year old That’s not capable of advocating for herself. Just not really inviting and will find someone else. I will say the tech or nurse that did her allergy test, was awesome.

Amanda Leonard Dr. Hugh and his team are incredible!!!! I have been going for weekly allergy shots and am about to start monthly, they take my safety seriously as I had a reaction during my fourth series and I really appreciate them. His team is very knowledgeable and always happy to answer any questions or concerns I have. The front desk team are also great! Would highly recommend. My only suggestion is to ask for an epi pen to be prescribed right from the beginning because you never know.

Jerry Gartrell He’s a cool guy and all but he doesn’t really help and I feel as though he doesn’t care because when I explained my symptoms concerning my sinus infection all he did was see me for about 5 minutes and he was moving super quickly. He blew this air gadget device up one of my nostrils and went up my nose with something else showing me blood like I don’t know what I have going on with my self.. long story short because I can say a whole lot. I’ve been suffering with sinus infections for 14+ years. I was looking to get surgery done so I can get my breathing back to normal. This doctor didn’t want to understand what I was saying to him and all he did was prescribed me nasal sprays that I could buy at a local pharmacy. Those sprays did absolutely nothing for me because I am still suffering with those symptoms till this day. I’ve spent so much money just to be seen for five minutes seems like I was scammed. I paid $80 for copayment And next thing I know they are sending me a bill in the mail for $350 when I have insurance that should have covered everything . Remind you, I was only seen for five minutes and I am still suffering with my sinus infection. I am currently looking to see another doctor in another state because all this company wants is your pockets. I would never see this doctor again because he did absolutely nothing for me..

ALBERTO CABRERA The office itself is fine. But dont get Dr. Rodriguez unless you want a doctor who doesnt believe you have an illness. This doctor is the worst- DO NOT GO TO HIM!! Terrible doctor and racist, he only gave me an ointment for a dry mouth and told me that I have nothing and that that is his opinion even though I told him all the discomfort I have and he didnt want to do any medical study and I paid almost 300 dollars because I dont have health insurance for 5 minutes that he treated me and told me that I have nothing

Debra Long Check in went well, first part of assessment went well, then all hell breaks loose. I laid in the bed for over 1 and one half hours with NOT one person to check on me. The doctor was running behind schedule and not one person had the common courtesy to communicate. Communication is the key. If I didn’t appreciate Sr Coleman, I would have pulled my OV out and left. Found out I should have had Tylenol prior to even going into the OR, that never happened. Found it interesting the Clinical Coordinator Joline became my nurse and not one time did ever apologize for the lack of anything. I am actually reporting this practice to Professional Misconduct- patient neglect. And know I would e recommend this place to anyone

Karin Graham Everyone was top-notch from the time I entered the building, the receptionist , preop staff, OR staff, the anesthesiologist, my surgeon, postop staff, all amazing. It’s not often you can say that about any facility and definitely not in healthcare anymore. Well run. Kind. Compassionate but efficient… As a health care professional for over 30 years I was nervous having surgery away from “home”. It was just like being taken care of by the people I have worked with for years. Well done and much appreciated! Thank you All! Karin Graham 4/9/2024 Christina intake Preop- Leah Adrianna or nurse Dr Moyer surgeon Ben rn or Dr Matt Colman anesthesia Amanda Jonathan Rawls

Hweida Sero I have been with her over 17 years shes the best Dr. I had.

Naomi Healey Has discrimination against people with a mental illness she had me crying fir a few days over saying “BUT YOUR PSYCHIATRIC” !!!! Look elsewhere please do ur self a favor

Rich LeMond If you go to the The Heart Center ask first what billing codes they are going to use when billing your insurance provider!!! They bill this Center under hospital procedures when it is a lab. The reason being they are paid more under hospital codes and unfortunately most patient insurances only cover a portion of hospital expenses i.e. 80/20; therefore, you will have far more out of pocket expenses than planned. In my case, I had an EKG, Ecco and monitor tests all took about 45 minutes, if billed properly I would have paid approx. $250 instead I was billed $2,500+ due to it being billed under hospital codes. You have recourse!!! I have reported this to the NYS Attorney Generals Office for patient advocate healthcare. I have photos of the room the tests were conducted in along with billing codes. NYS AG will investigate this poor billing practice.

ryan young First appointment (3months to get) with a physician was in Sharon CT - 1.2 hours from home. Took day off work and procured babysitter. Show up and physician was on sabbatical and nobody bothered to call. On reschedule, despite my calling in advance and being reassured that they were open, I showed up during snow and they were closed, and nobody bothered to call. Then had a tilt test, again took off work, procured a babysitter, showed up and was then told the test could not happen as I ate in the morning and did not come with an extra driver. Again, nobody bothered to tell me those instructions. Obviously, my time is not valuable to these people. Of note, the physician that I saw was capable so if you are willing to waste a ton of time with their ancillary staff, it is up to you.

Elle KD I’ve been coming to Sun River since it was Hudson health. Clean facilities, front desk receptionists are working hard to get the line down. I was there for my appointment about 30 min early and was able to observe things. Supervisors are always walking around making sure the staff and patients are ok. The back offices are really short staffed and they seem to work as a team. The wait time to see Dr. Simpson is long but she does a very thorough check up. There is definitely a positive change over the last 10 months.

Lauren Mitchell The actual people I’ve dealt with(doctors nurses reception staff) are absolutely wonderful and care genuinely about what patients. However, the entire scheduling system/patient portal leave a a lot to be desired. My providers are never listed on their doctors which doesn’t allow me to use the patient portal for almost anything (which I was instructed to use to schedule stuff) and you can’t call the offices directly, only the 1800 call center so can’t even speak with the people in my particular branch office about anything which make it’s an uncomfortable impersonal scheduling situation for ‘sensitive issues’.

Julie goldberg Dr. Butler has been our primary doctor for about 4 years now. She’s an excellent doctor, she’s compassionate and she listens. I highly recommend Dr. Butler and if she ever moves to another group there is no doubt that we will be following her. Thank you Dr. Butler! We truly appreciate you!

Alex Mersand I find Dr. Renita Butler to be a friendly and approachable person. More importantly than the comfort Dr. Butlers personality and experience provide I feel confident in Dr. Butlers assessment of my situation and I appreciate the communication that Dr. Butler maintains throughout my care.

Jeannine Amazing doctors and staff! Especially Lindsey the phlebotomist! I went in for blood work. Nervous because my veins are terrible. I ALWAYS end up getting stuck at least 3 times......She was able to draw my blood on the first try immediately and with no pain whatsoever. I was shocked. This is a great practice!!!

Brenda Taddeo I have been a patient here for about 2 years. I started out with a " Student" who was amazing . He has graduated and moved on and I was assigned another "Student" who I liked very much and preferred to make all my future appointments with her. I called to refill a prescription and was told I have to come in every 3 months or I will not recieve refills for my medications. I had an appointment scheduled already with my Dr but it exceeded the 3 month mark and I was denied my refill unless I make an appointment immediately with a Dr. I dont even know or worse yet a Dr.(Student) I was forced to see that I never wanted to go back to again. I said no thank you and kept my appointment with my Dr. and now I have My pharmacy contacting me that I have another prescription that needs a refill and this practice is refusing to fill any of my prescriptions. This has got to be a joke. My appointment is scheduled for approximately 6 weeks away but they will not refill anything until I come in and meet with a Student of their choosing. Ive never heard of anything so ridiculous and feel forced and intimidated to do something I dont want to do in order to get my medication that they put me on. Now Im extremely uncomfortable to even go back at all. I have no problem coming in to be seen I just want to see my own Dr. but I have to wait because shes booked up. I took the next available appointment but to deny my medication because I dont want to see another Student? Is it just me or is this unprofessional? Im just not getting this at all.

Desiree Roberts I was in the ER last night in excruciating pain. They were absolutely packed and didn’t have a bed for me. They got me into a very comfortable chair in a hallway, which was fine for me, as quickly as they could. They even made sure my husband had a chair to sit with me. The nurses made every effort to check on me every time they rushed by. They were communicative and attentive. I moved to the area 2 years ago and have heard a lot of bad reviews from locals. I was so nervous to be there but it was unwarranted. I cannot say how grateful I am for the ladies that worked with me in the early morning hours, and the doctor (Pete, I believe?) that helped me and even gave me the name of an ENT to follow up with. Y’all are incredible and under appreciated.

Peter Taylor Ive been to this ER a few times with my kids. I thought that the doctor in the pediatric ER was very good, and also the nurses and doctors in the main ER. However, when it comes to the rest of the workers, Ive noticed that they are very loud and often congregate in groups which gets even louder. For some reason, there seems to be nobody with the authority to quiet them down. I feel sorry for the seriously ill people who have to experience this.

Jamie M This review is specifically for the ophthalmology department. Everyone from the woman on the phone who scheduled my appointment, to the tech, to the doctor was unbelievably condescending, rude, and unprofessional. I have never been in a medical practice where everyone interrogated me & asked the same question repeatedly, almost as if they felt I was making up the issue I was seen for. They even went as far as to make snide remarks about and belittle the doctor who had referred me there! I waited an hour past my appointment time to be seen.. But they sure were quick to collect that copay in the waiting room beforehand. All around just an awful & unwelcoming practice.

Margarita Marcano Absolutely DISGUSTING I am a former patient of Dr. Garb, who has left the practice. I understand that Optum currently has no doctors accepting patients at this location. However, the transition has not been handled smoothly, and it appears there is a plan to relocate both my husband and me. This approach seems unprofessional and does not reflect well on the management. While the practice may change names, it consistently falls short in providing the level of care and service one would expect.

Beth R Getting a two star review because the nursing staff are exceptional. The admin is abysmal. No returned calls. Took over 6 hours to have a CT scan when we were told it would be "shortly". Transferred my husband from a regular room to the ICU without telling me. Phone numbers on the discharge paperwork are incorrect. When calling to make followup appointments, could not reach the doctors offices. Discharge paperwork said to make the appointments for 2 - 4 weeks. I finally got an appointment seven weeks out. I thought Vassar was supposed to be one of the best hospitals in the nation. I guess not.

Angela Poor care and no privacy?!? What was this joke of an experience? I came in because an urgent care DR had recommended I go to an ER due to difficulty swallowing and severe ear/neck/jaw pain. I then get placed in a maybe 5 by 5 space, with just a sheer curtain divider between patients. I could hear everything!!! Thats definitely a huge Hippa violation!! What the hell?!? Huge red flags!!! I should not be able to hear those things, and patients should not hear what is going on with me. I will be reporting the hippa violations to HSS because that was truly unexceptable. Then the doctor comes in. They asked a few questions, checked throat and ears, swabs for strep, gave me a steroid and pain relief shot. OK, cool some progress maybe? However, still not addressing the actual issues of my ear/jaw/neck. Then strep comes back negative and the doctor started treating me completely differently! "You have no fever, your tonsils look fine, theres no edema." I told them I was taking Tylenol and ibuprofen for my pain, which are fever reducers.. Of course I dont have a fever!!! I also told them that the pain wasnt just my throat, its also my neck/jaw/ear and that the throat was not why I came in! They acted like I was in there just to waste her time. Im sorry, but I went there at the advice of a medical doctor. I know how important it is to keep the emergency rooms open. But how is difficulty swallowing and sudden severe pain in your head not something emergent? Then the doctor dismissed my concerns, blamed it on "being sick." Then vert rudely, she said "Theres no magic pill that can cure you." Seriously?!?! I cant believe I heard a medical provider say that to me. So disrespectful and just poor bedside manner. Of course there is not a magic pill, but thats why we have doctors, no? She turned, absolutely unprofessional, cold , dismissive. She then said she prescribed some steroids for inflammation and put in my for discharge papers. Not even a referral to an ENT? Is that not who I should see for ear/jaw/neck/throat pain? Ive been sick plenty of times and have never, ever felt the pain Im experiencing. I didnt come in for a "sore throat," so why were they treating it as such? Im so displeased. Did not feel cared for at all. My medical information did not feel safe, and I was exposed to hearing about other patients privacy. Such a shame too, because I had all 4 of my kids at Vassar and those were very great experiences with amazing providers. I really trusted you with my care, but this has left me extremely bitter. I would rather go anywhere else. Edit to add.... I saw a dentist a few days later, who told me to see an ENT and oral surgeon for a lump on my tongue and in my throat. How could a doctor overlook that entirely? When I went in with those complaints. She should be ashamed of herself.

Ina Pottorff I came into the ER by Ambulance and got a room almost immediately. The nurse was there within 3 minutes assisting me. There was a wait for the PA to come in but the CT Scans, x-rays & labs that were ordered happened quickly and efficiently. Getting the results, however took a long time. Thankfully it wasnt as bad as it couldve been but at that point it was very hard to get anything or anyone. My family had to go find someone else to get some juice, and later some tissues. As usual discharge took about an hour before we got the orders and release. Since it was past midnight, the doctor couldnt give me the necessary meds, but as promised she called them in and they were ready first thing in the morning. Mid-Hudson is my hospital of choice simply because it is not as much of a madhouse as other local hospitals. I also appreciate the follow-up emails.

Laila Okeefe Unfortunately myself one day and my daughter the next week were at the hospital for different issues. This brings tears to my eyes to know how amazing , kind, caring, tentative and sensitive all the staff was ! It was a tough situation for my daughter and the week prior I had an unplanned surgery. From the ER staff to the surgical staff, I have the upmost respect for. THANK YOU ALL from the bottom of my heart for caring for us the way you did and making us feel more at ease. You guys are truly wonderful people.