1 /5 Roro S: If I can give a ZERO I will. Worst stylist , horrible job, horrible attitude after, and possibly the worst customer service from a manager. I was referred Yan by my stylist from another Supercuts cuz she was leaving. I told Yan I wanted Sunkist natural highlights that start halfway down and grown out. I showed him a picture and said this is how I want it. He acknowledged by saying “you want grown out look natural look that frames the face” I said yes. I continued to sat several times, I Do Not Want chunky highlights, I don’t want anything close to the scalp, I don’t like stripes where my hair looks frosted or very blond.. that I don’t like drastic contrasts. He acknowledged & said no problem.
As for the cut, I showed him two pics and I said I want it textured & he said u want kind of a shaggy look, and I said kind of I DONT WANT tons of layers that will flip and look like a Christmas tree. And I want a heavy bottom not so many layers.
So I trusted him based on the referral and I said all the things I didn’t want enough, to know I was going to be ok. I was looking down my phone working while he blow dried my hair.. I look up and it was the opposite of what I asked for and exactly what I said repeatedly NOT TO DO! When I said , why is it white & why do I have so many layers u
(He even told me he want doing a lot of layers around my neck) , but I got exactly all these layers I didn’t want? He responds with a shrug, fist on hip, and says with a half rolled eye look & attitude “ well u didn’t want me to blend it, so I didn’t”. I was in such a hurry I just paid and left. $245!!!!
I called the manager the next day and she said they can’t help me and for me to go back to my other stylist to fix it. My stylist had only one day & didn’t have opening. So when I called the manager back to say there wasn’t an opening, she said “oh well, there isn’t anything I can do about that” . I got so mad.. that I ended up having to go the Ramsey location and had to get all my hair cut off and remove all the white frosted highlights. Miriam in Ramsey saved me. I was so embarrassed by my hair. I had to pay to get rid of what Yan did to me. For a horrible white/silver frosted highlights that were extremely uneven, and a butchered haircut that was everything I said Not TO Do! I wish I could call the owner to tell them how horrible Yan is and disgusting of a customer service by their manager. I posted pics here of what I showed him and he confirmed that he can do it in his 13years of experience (this due looks like someone came out of beauty school) what I wanted and what I got. The color was worse in person, and the cut made me look like a squid & a Xmas tree.
Here are 2 pics I showed him of what I wanted and a pic of color I wanted. Here is what I got and Disaster
