5 /5 Randy K.: WOW, 10 out of 10
I recently purchased a brand new Ram and unfortunately found some manufacturing defects in the paint and body from the factory that I thought should be corrected. I began trying to work with my local dealership in Rockland County, but was unable to get any assistance from them with this issue.
However, from the moment I contacted Suresky, it seemed like there would be nothing to worry about. Ray assessed the truck, understood my concerns, and immediately suggested the proper corrections and had them approved by Chrysler. From beginning to end, the issues were taken care of in a timely and professional manner which I really appreciated. My truck was ready when promised and perfectly detailed.
Additionally, my loaner vehicle was practically brand new and spotless. Dealing with the cashier for the loaner car was simple and quick. Even the five minute ride/conversation with the shuttle driver was great. Ray, Heather, and the whole team at Suresky was a pleasure to deal with. I could not have asked for an easier, more pleasant experience from this dealership. And just to note, I did not even buy my truck here.
Kudos to the entire Suresky team! Ownership should be proud.
