1 /5 Veda Tupy: Caution, this office deals primarily with medicaid and government based insurance and if you have private insurance they dramatically over bill you. First the hygienists and dentist at this office were very kind and did a great job, but the billing and insurance handling was short of a crime.
I took my children there because having CHP there were few options, after 2 appointments, we changed to private insurance and I notified the office of the change. I took my children there in April 2018, no issues no one told me anything had changed, took them in Oct 2018 same, no bill no information of an issue. In April of 2019, I received a bill for the Oct appointment, with a late charge! How can you charge a late fee on the first bill you send and my insurance co. did pay out on this claim. Long story short, this office was not covered provider on my private insurance, NO ONE in the office ever told me this, they were not covered in April of 2018 either, but I never got a bill for that!! My insurance co paid partial payment and told me that Tier Family Dental has extremely high rates for their procedures. They said offices that primary take Medicaid often do this in an attempts to make money!
I called their billing department to try and work this out the women who told me she was new, laughed at me! She did know what happend and it was not her problem we pay or they will send it to collections, they did and I am fighting it and will also report them to BBB. How can you not charge me in April, but then charge me in Oct BUT NEVER inform me that I was out of network. This is Dishonest and a SCAM!!