Woodland Dental Practice - Binghamton (NY)

5 /5 Carol Ahearn: My family and I have been going to Woodland Dental for years. We are very pleased with our results. The staff is excellent. I dont know many people who enjoy going to the dentist, but the staff at Woodland Dental have positive attitudes, warm greetings, and smiles that make it a pleasant experience. Customer service is a huge plus for any business, and at Woodland Dental the customer service is excellent. Thank you Woodland Dental for all that you do!

1 /5 Sarah Golden: This dental office has a hygienist/receptionist that will look up patients on social media and interact with them solely by the HIPPA information she accessed. My family and I were very uncomfortable after realizing she used our HIPPA to locate us on social media. The same woman and I had a very negative interaction on 6/12/2024. Unlike the other receptionist, this woman was dressed/presented very unprofessionally- and admitted to having a bad day today- Based on her dirty shirt, sloppy bun with hair everywhere, and no name, tag or identifying indication that she worked in a medical office- I would not have known she was employed. I have a broken deteriorating tooth, causing life altering pain. This issue has been brought to their attention for six weeks and I have returned phone calls weekly after going to the walk-in the ER and my primary care physician as they advised . I called in asking for some assistance and when I came to the office( in pain) This was incredibly unprofessional, unkind and argumentative. Her excuses were ( there were other patients who heard this and were shocked)” I’M JUST MATCHING YOUR ENERGY MA’AM- Your agitated and I’m agitated back” She made faces at me, waved her arms at me and told me to close my mouth and sit down as if I were a dog . I explained to her that I was in pain and I was a patient, and I was asking for my medical records and for her to put in writing that she refused to schedule me a dental cleaning. She would not put any of this in writing, disappeared behind the counter while I was talking to the one receptionist who was being polite… She came around the corner and grabbed the polite receptionist that I was having a normal interaction with, told her that she’s not allowed to speak to me anymore and then called the police. On a medical patient who is experiencing pain is asking for information…. The police officer said, although I committed crime and there wasn’t really a valid complaint that in the middle of a medical crisis, they denied me care refused to give me any referral, even though all members of our household are patients there- They won’t answer my phone calls trying to get clarification. We are not criminals. We are not irrational people- We asked to speak to the actual dentist and she physically prevented us from doing so. While I have exposed nerve pulp and broken teeth below the gum line, this woman has now made it so that I have no primary dentist and has put further barriers in place purposely to prevent me from getting pain, relief, and access to good dentistry. She has taken every step and is issue the types of discussions. She’s had while I’ve been in the medical chair before have been unprofessional always chalked it up to being local. Tanya Mills Has no business being employed, working face-to-face with patients in the medical field.

1 /5 Taia Clark: I had an appointment scheduled for Thursday. August 18, at 4 pm. I arrived at 345, as instructed, with the office being closed. I called and left a voice mail asking for a call back. Monday. August 22 I received a call back with a receptionist who lied about calling (leaving a voicemail) and texting me from her personal number to notify me that the office was closed for an emergency. I checked. I did not get a call or text. When I let the receptionist know I did not get a call or text, I was rudely hung up on. I will be finding another dentist to go to.

5 /5 Laurie Eric: Great dental practice!! Dr. Jaen is an excellent dentist. He cares about the appearance of his patients teeth. My teen son had a dental emergency. They gave him an appointment right away. He said his procedure was painless!! Clean environment and friendly staff. Our family have been going here for years.

1 /5 Leah Barrows: I had a appointment scheduled Thursday, Dec 10th 2020 at noon, I show up and there wasn’t one car in the parking lot so I immediately could tell nobody was there. I park and look up their hours, google and their website said they are open. I call and get a answering machine that says the office is closed and states their hours which once again said that they should have been open at that time. Not sure why they’re not open but the least they could have done if they had to close down was contact people with previous appointments made so that they don’t waste their time & gas driving to them. I was definitely disappointed after driving a half hour just to have to turn right back around. now I have to go make a appointment somewhere else which will probably have a wait list for months.