1 /5 Christina Joy: I made dental appointments for my kids that were new patients and confirmed their appointments with a receptionist a few days before their appointment. When we showed up I was told that they cancelled the appointments and they had sent me a letter saying they did not want to take my kids on as new patients. The receptionist said it was due to a past bill (which had to be from 5 plus years ago because I just moved back to buffalo). I didn’t get the letter until the day after the appointment because they sent it out two days before our appointment. My issue is if there was a past bill why didn’t the billing department contact me to reconcile it before the appointment but instead they send a letter 2 days before the appointment and give no option to reconcile the bill?! I’m so disappointed by the lack of communication and professionalism.