University Pediatric Dentistry - Buffalo (NY)

1 /5 Christina Joy: I made dental appointments for my kids that were new patients and confirmed their appointments with a receptionist a few days before their appointment. When we showed up I was told that they cancelled the appointments and they had sent me a letter saying they did not want to take my kids on as new patients. The receptionist said it was due to a past bill (which had to be from 5 plus years ago because I just moved back to buffalo). I didn’t get the letter until the day after the appointment because they sent it out two days before our appointment. My issue is if there was a past bill why didn’t the billing department contact me to reconcile it before the appointment but instead they send a letter 2 days before the appointment and give no option to reconcile the bill?! I’m so disappointed by the lack of communication and professionalism.

2 /5 Racheal Hess: Waited about an hour past our appointment time to be seen at the Main Street office. Initially waited for about a half an hour and was called back with two other families to be sat in a separate room to wait an additional half an hour. The office is not super welcoming for kiddos and feels like a hospital/factory. The staff were all nice but we will be trying another location in the future.

1 /5 Max Ali: The worst place ever. Not sure how legally they can still be allowed to operate. Will be filling complaints to NYS and the insurance company. Staff never ever answers the phone and never calls back when voicemails are left. The absolute worst!!!

1 /5 The Stroh Life: I have been going here for over 10 years with my children. They used to be great but about 3 years ago they started to decline heavily in both receptionists and staff. I have had to reschedule every single appointment the last 3 years because of one excuse or another. Now im trying to get my daughter scheduled for a filling and they literally tell me that maybe I should go somewhere else. What kind of medical office tells their patients that?