UR Medicine – F.F. Thompson Hospital - Canandaigua (NY)

1 /5 Kathy Mashewske: My husband was brought in ny ambulance because he was having extreme leg pain and could not walk. The EMT diagnosed him with sciatica. He was placed in a wheelchair but was unable to take the pain, so he was moved to a cubby. When the doctor finally arrived, he pushed his leg around and proclaimed it was sciatica. He was given advil and flexor. After an hour they brought his discharge papers. He was unable to stand or walk. The doctor came back in and insisted that he could walk. He was stages off the table as the doctor pulled him around the room. My husband collapsed back on the table. I asked the doctor how I was suppose to get him to the car and he said he help. At that point the doctor disappeared. The receptionist told us we needed to leave the room because he had been discharged. We didnt move because he couldnt walk. A nurse showed up with a stronger pain pill and he was discharged again. The doctor felt the need to explain to me that the purpose of the ER is to stabilize, not treat. My husband was taken to Unity 2 days later. After a simple blood test it was determined that he had had a cardiac event and after a MRI, it was determined that he had a herniated L3 disc. This is not the first event at Thompson, but it was most definitely the last. The care is sub-standard at best.

1 /5 Kathy Bennett: My sister went in with a tooth infection, fever and vomiting. The NP in the ER sent her home. 24 hours later she is fighting for her life at Strong with sepsis. He was very dismissive and we trusted him that she just needed to switch to liquid antibiotics. I wish I’d advocated for her more but they wouldn’t even give IV to rehydrate due to the shortage.

5 /5 Karen Bowman: ive spent a lot of time at this hospital over the last 2 years including 4 surgeries and many er visits..i have absolutely no complaints..Was at er yesterday..There have been a few times ive had to wait several hours but i understand why..Have had nothing but exellant care there..Shout out to nurses on 2 west. I spent alot of time there and the nures wee great!!

1 /5 Adriana Bismark: The worst service in the entire area. If u want to actually be treated, go somewhere else. This hospital will give u: false cancer results, the most inadequate care (if any), deny you the basics of care and then laugh in your face as they discharge you while they did nothing! The entire staff is completely useless and do not care about you or the care you receive. You the lobby is full epect to be discharged without any care given at all to make room! Make sure you collect ALL belongings before the DR removes you feom your room to make you make a call or else the hospital will just steal your belongings and have no explanation! And bring your own Disinfectant because the rooms are not cleaned down properly between patients. GOOD LUCK

5 /5 Toni Natalie: I spent 6+ hours Tuesday at Thompson Hospital in the ER waiting room. All of the nurses, staff, receptionists, and anyone else I came into contact with were beyond compassionate and understanding and never for one minute lost their patience with anyone, even at times, given how they were treated they could have. Instead, they turned to them with compassion and understanding -they were all angels. Thank you for such outstanding care.